Director of Sales

About the role

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including: Paid holidays and PTO, Community employees may receive annual anniversary rewards dependent on classification. Benefits package also includes Health, Dental, Vision, and Life Insurance, Retirement Savings Plan / 401(k) employer match, Tuition reimbursement (U.S Based Communities), Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location.

Responsibilities

• Work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.
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• One (1) or more years of related sales experience.
• Bachelor’s degree from a four year college or university preferred.
• Must possess strong customer service skills, basic financial knowledge of revenue and profitability, strong computer and electronic file management skills and strong organizational skills.
• Maintain confidentiality.
• Be organized, detail-oriented, and able to multi-task.
• Be able to work flexible hours, including evenings, weekends, and holidays.
• Must be able to drive and use a company-provided vehicle or personal vehicle.
• Must have a valid driver’s license.
• Responsible for achieving and exceeding the community’s monthly and quarterly revenue/sales targets.
• Develop the community’s internal and external marketing.
• Build the community’s strategic relationships with various referral sources to produce highly qualified inquiries.
• Generate inquiries and move-ins from targeted referral sources by developing and maintaining relationships outside of the community.
• Facilitate training and continuous in-servicing for all community staff.
• Ensure that responses to inquiries are handled properly, timely and with appropriate follow-up and demonstrate sense of urgency regarding occupancy rates.
• Develop and maintain strong relationships with national and local referral agencies.
• Engage new inquiries on the phone and in person with the objective of helping guide them towards a sale.
• Follow-up with in-home visits to potential residents or at locations of influencer(s).
• Build relationships with inquiries and potential residents through discovery, listening with empathy and asking follow-up questions.
• Accurately maintain the community’s Customer Relationship Management database by collecting and entering information about new inquiries and creating prompt, creative, and personal next steps after each interaction.
• Curate extraordinary customer experiences through home visits, hospital/rehab visits, highly personalized tours, and personal follow-ups.
• Develop and implement a rolling 90-day Sales and Marketing Plan.
• Manage and monitor community marketing budget.
• Help ED recognize first impressions and rent-ready apartment challenges/opportunities.
• Ensure smooth hand-off of committed customers to ED, RSD and Community Business Director for care assessment and lease due diligence.
• Maintain awareness of the market and the competition of other senior living communities outside of Atria.
• Create, market and implement engaging events for inquiries and local influencers, both inside and outside of the Community.
• Serve as a resource by educating and providing information to those who advise seniors on health and alternative living options.

Requirements

• Spend over 50% of time outside of the community generating inquires to meet and exceed monthly and quarterly revenue targets.
• Must possess strong customer service skills, basic financial knowledge of revenue and profitability, strong computer and electronic file management skills and strong organizational skills.
• Maintain confidentiality.
• Be organized, detail-oriented, and able to multi-task.
• Be able to work flexible hours, including evenings, weekends, and holidays.
• Must be able to drive and use a company-provided vehicle or personal vehicle.
• Must have a valid driver’s license.

Qualifications

• One (1) or more years of related sales experience.
• Bachelor’s degree from a four year college or university preferred.

Skills

• Strong customer service skills.
• Basic financial knowledge of revenue and profitability.
• Strong computer and electronic file management skills.
• Strong organizational skills.
• Ability to maintain confidentiality.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Valid driver’s license.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards dependent on classification.
• Health, Dental, Vision, and Life Insurance.
• Retirement Savings Plan / 401(k) employer match.
• Tuition reimbursement (U.S Based Communities).
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location.

Pay

N/A

Schedule

N/A