Director of Rooms - EC

Essential Functions

• Absorb room division managers with the recruitment, training, and development of all associates.
• Able to exercise coaching and counseling within Pendry’s set policies.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Oversee departmental matters as they relate to federal, state, and local employment, labor, and civil rights laws.
• Interact frequently and positively with guests. Resolve problems/issues to the satisfaction of involved parties.
• Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
• Regularly move throughout the departments to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
• Maintain/review profitability measures of departments with General Manager, while supporting overall hotel operations.
• Control payroll and equipment costs (minimizing loss).
• Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory.
• Develop and implement cost saving and profit enhancing measures throughout the departments.
• Review daily revenues and labor reports and compare to monthly forecast/budgets.
• Review monthly P&L’s with the General Manager and Department Managers and assist with monthly forecasting.
• Able to work in the following systems: OPERA, LMS, TIMESAVER, ADP, HRM, BIRCHSTREET & HOTSOS.

Qualifications

• College degree preferred
• 5 to 10 years leadership experience in a luxury hotel
• Excellent driving record
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt to effectively using new software products
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

Physical Requirements

• Most work tasks are performed indoors.
• Position requires walking and giving direction most of the working day.
• Must be able to exert well-paced ability to maneuver between departments.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Pay Scale

The pay scale for the Director of Rooms ranges from $132,000.00 to $163,000.00. The pay scale is the base salary range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.