Director of Rooms

About the Role

Support the General Manager in managing all aspects of the Rooms Department, including Front Office, Guest Services, Housekeeping, and Laundry, to achieve guest satisfaction, operational, and financial goals of the owner.

Responsibilities

• Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to the property strategic plan.
• Communicate, both verbally and in writing, to provide clear direction to staff.
• Help realize and contribute to Rooms Standard Operating Procedures and Policies.
• Develop and execute the Room’s division budget and revenue forecasts.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.
• As a member of the Executive Committee for the property, help create and execute the financial objectives of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Minimum 3 years of management experience, preferably in both Rooms and Food & Beverage.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Able to resolve guest, supervisor, and associate conflicts.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, and the public.

Pay

Salary Range: $85,000.00 - $87,000.00 Annually

Benefits

• Comprehensive medical and dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, sick, and holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and hotel room discount programs.

Specific details and eligibility of these programs vary by location and employment status.