Director of Revenue Operations

About the role

You'll play a pivotal role in driving revenue growth through process optimization, cross-functional alignment, data-driven decision-making, and strategic planning. Your efforts will contribute to the overall success and profitability of the organization.

Responsibilities

• Identify inefficiencies in revenue-generating processes and implement improvements to enhance operational efficiency and effectiveness.
• Foster collaboration and alignment between sales, marketing, and finance teams to ensure coordinated efforts toward revenue goals.
• Analyze sales data, customer insights, and market trends to provide actionable recommendations for revenue enhancement strategies.
• Develop and implement sales enablement programs, including training, tools, and resources, to empower the sales team and improve their performance.
• Work closely with GTM leadership to develop accurate revenue forecasts and strategic plans to achieve revenue targets.
• Oversee the implementation and management of sales and revenue-related technologies, such as CRM systems and sales automation tools, to support operational efficiency and effectiveness.
• Establish key performance indicators (KPIs) and metrics to track and measure revenue performance, providing insights for continuous improvement.
• Collaborate with senior leadership to develop and execute revenue growth strategies, including pricing optimization, market expansion, and customer segmentation.
• Identify opportunities to improve the customer experience throughout the revenue cycle, from lead generation to post-sale support, to drive repeat business and customer loyalty.
• Ensure compliance with relevant regulations and industry standards related to revenue operations, minimizing risk and maintaining business integrity.

Qualifications

• 5+ years of Sales Operations or Revenue Operations experience
• Deep understanding of SaaS business models, including subscription metrics (ARR, churn, ...), preferably experience in a SaaS company during periods of rapid growth
• Excellent Analytical skills - experience in data modeling and dashboarding
• Confidence and curiosity to understand the implications of the results, and the ability to recommend and present solutions to senior stakeholders
• Excellent understanding of standard business practices related to Sales Operations processes (sales cycle, sales processes, forecasting and pipeline management, renewals, reporting and analysis, and territory management)

Skills

• Strong communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Self-motivated and able to work independently
• Strong problem-solving and analytical skills
• Ability to work effectively with cross-functional teams

Benefits

• Inspiring Team Culture
• Flexible Working Hours
• Generous Paid Time Off
• Sick Leave
• Transit Benefits
• Divvy Annual Subscription
• Comprehensive Benefits Package
• Financial Support
• Supportive Parental Leave

Pay

130-150k Base + 10-20% Variable

Schedule

Full-time