Director of Revenue Operations

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Ever call your favorite eCommerce brand, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Brooklinen, Princess Polly, and Hexclad Cookware, to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year.

Who The Flip Is

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

What You’ll Do

• Own the end-to-end revenue operating system: Lead → Deal → Contract → Billing → Reporting
• Act as the autonomous owner of GTM mechanics across Sales and Customer Success
• Own the GTM system of record (currently HubSpot), with permission and expectation to challenge, evolve, or replace tools as needed
• Ensure contracts and sold line items translate cleanly into billable revenue
• Partner with Finance to deliver clean, system-driven invoicing and revenue visibility
• Own forecasting inputs, pipeline hygiene, and GTM data integrity
• Partner with Data to turn GTM analytics into a tailwind for day-to-day decision-making
• Identify friction before it becomes a blocker—and fix it decisively
• Take what’s been built to date and level it up for the next phase of growth

Who You Are

• You enjoy getting your hands dirty and improving imperfect systems
• You operate comfortably with high autonomy and minimal direction
• You think ahead of the team and are rarely surprised
• You take pride in solving problems before they surface
• You’re technically fluent and curious, even if you’re not an engineer
• You’re comfortable reasoning about data flows, transformations, and system dependencies
• You care more about outcomes than tools

Requirements

• 3–6 years experience in Revenue Operations, GTM Operations, or similar roles, with meaningful ownership of systems and processes
• Experience helping scale revenue systems in a fast-growing B2B SaaS environment
• Strong understanding of CRM systems, billing mechanics, and forecasting
• Comfort working close to the data using SQL and modern analytics tooling
• Ability to partner deeply with Finance and Data without needing translation

Qualifications

• Low-ego, high-ownership collaboration style
• Comfort balancing hands-on execution with long-term system design

Pay

• $110,000 - $140,000

Schedule

• In office 5 days/week