Director of Revenue Operations

About the role

The Director of Revenue Operations will design and own the systems, processes, data, and insights that drive our revenue engine. Key responsibilities include:

• Audit, redesign, and own the GTM tech stack roadmap
• Build automation to reduce manual handoffs across sales, marketing, and customer success
• Evaluate current CRM performance and lead the potential rebuilding or implementation of a new system (HubSpot or similar)
• Design and maintain multi-touch attribution models across paid, organic, and other channels
• Build reporting and dashboards that give leadership clear visibility into CAC, LTV, conversion rates, and booking velocity
• Own forecasting inputs and revenue reporting cadence
• Identify and eliminate friction in dispatch, job completion, and re-booking workflows
• Promote operational metrics that track utilization, cancellation rates, and capacity efficiency
• Surface data-driven recommendations that improve margin without sacrificing service quality
• Define the RevOps function: tooling, processes, and team structure as we scale
• Contribute to organizational maturity by institutionalizing repeatable, measurable growth motions

Responsibilities

Key responsibilities include:

• System Architecture & Automation
• Attribution & Revenue Analytics
• Fulfillment Operating Leverage
• Strategic RevOps Leadership

Requirements

Requirements include:

• 5-7+ years in Revenue Operations, Sales Operations, or related functions; 2+ years in a senior leadership role with a track record of building high-performing teams
• Proven success owning and managing a major CRM/RevOps system (HubSpot or similar)
• Strong analytical and data modeling capabilities - you are fluent in lifecycle metrics, funnel analytics, and forecasting methodology
• Deep expertise in CRM management and modern workflow automation tools
• Ability to translate operational complexity into clear processes, dashboards, and executive narratives
• Excellent communication and influence skills across technical and non-technical audiences at all levels

Qualifications

Qualifications include:

• Systems Thinker with a bias toward action and a passion for building from the ground up
• Hands-on Builder who can operate both strategically and tactically
• Highly Collaborative Leader comfortable leading cross-functional initiatives
• Resourceful Problem-Solver curious about improving every stage of the customer experience