Director of Revenue Operations

About the role

You'll play a pivotal role in driving revenue growth through process optimization, cross-functional alignment, data-driven decision-making, and strategic planning. Your efforts will contribute to the overall success and profitability of the organization.

Responsibilities

• Identify inefficiencies in revenue-generating processes and implement improvements to enhance operational efficiency and effectiveness.
• Foster collaboration and alignment between sales, marketing, and finance teams to ensure coordinated efforts toward revenue goals.
• Analyze sales data, customer insights, and market trends to provide actionable recommendations for revenue enhancement strategies. Prepare and present comprehensive reports to stakeholders.
• Develop and implement sales enablement programs, including training, tools, and resources, to empower the sales team and improve their performance.
• Work closely with sales leadership to develop accurate revenue forecasts and strategic plans to achieve revenue targets.
• Oversee the implementation and management of sales and revenue-related technologies, such as CRM systems and sales automation tools, to support operational efficiency and effectiveness.
• Establish key performance indicators (KPIs) and metrics to track and measure revenue performance, providing insights for continuous improvement.
• Collaborate with senior leadership to develop and execute revenue growth strategies, including pricing optimization, market expansion, and customer segmentation.
• Identify opportunities to improve the customer experience throughout the revenue cycle, from lead generation to post-sale support, to drive repeat business and customer loyalty.
• Ensure compliance with relevant regulations and industry standards related to revenue operations, minimizing risk and maintaining business integrity.

Qualifications

• 5+ years of Sales Operations or Revenue Operations experience.
• Deep understanding of SaaS business models, including subscription metrics (ARR, churn, ...), preferably experience in a SaaS company during periods of rapid growth.
• Excellent Analytical skills – experience in data modeling and dashboarding. Ability to deeply interrogate and manipulate data. Confidence and curiosity to understand the implications of the results, and the ability to recommend and present solutions to senior stakeholders.
• Excellent understanding of standard business practices related to Sales Operations processes (sales cycle, sales processes, forecasting and pipeline management, renewals, reporting and analysis, and territory management).
• Experience working in Sales or Sales Leadership is a plus.

Skills

• Strategic thinking coupled with effective execution.
• Customer-centric approach.
• Fast learner.
• Strong sense of ownership.
• Self-confidence to further develop this role.

Benefits

• Inspiring Team Culture: Enjoy regular team events, modern downtown Chicago offices, and a dynamic work environment that fosters innovation and collaboration.
• Flexible Working Hours: Enjoy the freedom to design your workday with flexible hours and a hybrid work option, allowing you to balance time between home and our vibrant downtown Chicago office.
• Generous Paid Time Off: Recharge with 25 paid vacation days each year to relax, explore, or focus on personal growth.
• Sick Leave: We care about your health and well-being. In alignment with Chicago’s Paid Sick Leave Ordinance, you will receive 5 days of sick time per year to be used.
• Transit Benefits: Simplify your commute with our Transit Benefits Program, which provides subsidies for public transportation.
• Divvy Annual Subscription: Love a green commute? Enjoy a free Divvy bike share subscription, making it easy and eco-friendly to get around.
• Comprehensive Benefits Package: We offer premium medical plans, including dental, vision, and life insurance, so you can focus on what matters most.
• Financial Support: Benefit from a 5% 401(k) match and an annual Learning and Development budget to support your professional growth.
• Supportive Parental Leave: Take advantage of 3 months of paid parental leave to be there for your loved ones when they need it the most.

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time position.