Director of Revenue Operations

Pipeline

• Move merchants through the pipeline from application to first transaction, including follow-up and the stall list.
• Partner with payments and operations teams to build the system that boards thousands of accounts a day.

Boarding Throughput

• Find and eliminate manual steps between approval and processing.
• Raise the ceiling on the queue of unboarded accounts.

Revenue Stack

• CRM integration
• n8n
• Airtable
• PandaDoc
• Internal tools
• Custom-built tools

Reporting

• One trusted source of truth for applications, approvals, activations, volume, and channel attribution.

Partner Channels

• Affiliate and referring-partner attribution
• Payouts
• Reporting for partners

What we are looking for

• 2+ years in revenue, sales, or growth operations, or a technical onboarding role.
• Payments, fintech, or B2B SaaS experience preferred.
• Fluent in Claude Code, building your own internal tools with AI in the loop, and showing examples of what you've built.
• The ability to see a repetitive task as a design failure rather than a workload.
• Comfortable owning metrics and sharing them publicly, including when they are challenging.
• Excellent written communication skills, suitable for an async-first environment.
• A strong plus includes experience in merchant onboarding, underwriting, risk operations, card and ACH economics, or partner and affiliate channel management.