Director of Revenue Operations

Accountabilities

• Lead revenue cycle strategy and execution, overseeing billing operations, financial workflows, compliance processes, and team performance.
• Maintain billing operational readiness for new insurance plans, payer relationships, and geographic expansion initiatives.
• Partner with Product and Engineering teams to evaluate revenue cycle technologies, automation opportunities, reporting tools, and system integrations.
• Optimize EHR and billing system configurations to improve accuracy, efficiency, and scalability.
• Identify operational gaps and develop processes that reduce manual work while improving revenue capture.
• Support expansion into new markets by implementing billing workflows for additional payer programs, including Medicaid initiatives.
• Manage and mentor a team of billing specialists, providing guidance, performance support, and professional development.
• Provide leadership updates and insights by translating revenue data into actionable recommendations.

Requirements

• 7+ years of experience in healthcare revenue cycle management, billing operations, or related healthcare financial operations roles.
• At least 2 years of experience in a management or team leadership position.
• Strong experience with healthcare billing workflows, claims processing, denial management, payer follow-up, and revenue optimization.
• Experience with Medi-Cal, Medicaid billing, or multi-state Medicaid programs is strongly preferred.
• Background in telehealth, reproductive health, women’s health, or digital healthcare environments is highly preferred.
• Hands-on experience configuring and managing billing systems, EHR platforms, and related operational tools.
• Strong knowledge of clearinghouse workflows, ERA/EOB reconciliation, and CPT/ICD-10 coding practices for virtual and reproductive care.
• Strong cross-functional collaboration skills with the ability to work effectively with Clinical, Finance, Product, Business Development, and Operations teams.
• Excellent written and verbal communication skills with the ability to explain complex billing concepts clearly to different audiences.
• Adaptable, resourceful, and comfortable operating in a fast-paced environment with evolving priorities.
• Strong problem-solving skills with a proactive and ownership-driven mindset.
• Passion for improving healthcare access and supporting mission-driven healthcare initiatives.

Benefits

• A competitive compensation package and flexible remote work environment designed to support professional growth, employee well-being, and meaningful impact.
• A competitive salary range of $145,000-$180,000 per year, plus equity opportunities.
• Remote work opportunity from approved U.S. states, including CA, CO, CT, DC, DE, HI, IL, MA, MD, NJ, NM, NY, OR, VT, and WA.
• Preference for candidates located near New York City.
• Unlimited paid time off.
• Health, dental, and vision insurance coverage.
• Flexible Spending Account (FSA) options.
• Opportunity to lead revenue operations for a growing digital healthcare organization.
• Ability to directly impact access to essential healthcare services through operational excellence.
• Collaborative environment focused on innovation, inclusion, and improving healthcare experiences.