Director of Revenue Management

About the role

Why Highmark Residential? Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace! The Director of Revenue Management will oversee, analyze, and enhance Highmark's Revenue Management system in order to maximize revenue.

Responsibilities

• Create and critically analyze the operational and financial impact of revenue management strategies.
• Daily review of pricing recommendations and implementation in and outside of the system’s output.
• Regular communication (weekly, bi‑weekly, monthly) with on‑site and regional personnel, Asset Managers, and Pricing Analysts regarding pricing levels.
• Provide monthly performance measurement analysis and reporting to senior management on revenue, effective rent, and occupancy trends.
• Monitor revenue management adoption behavior, including rate acceptance, lease compliance, and shopping scores.
• Track leasing velocity, traffic behavior, and market conditions (competitive landscape, new supply, macro‑economic factors).
• Assist in forecasting and budgeting revenue expectations at the property level based on leasing trends, rate performance, and strategic initiatives.
• Serve as liaison within Highmark operational personnel to ensure consistent communication regarding performance, property‑level issues, and enhancement requests.
• Review data and configuration for system initialization on sites.
• Coordinate go‑live training for new sites and provide ongoing education of Highmark associates on pricing practices and the Revenue Management System.
• Participate in training and performance calls and meetings with on‑site, regional, and asset management personnel.
• Train new team members (Property, Regional, Asset Managers, and Leasing associates) on the Revenue Management System, including turnover training as needed.
• Work with the internal leasing training team to ensure proper adoption of the leasing process.
• Provide management with ad‑hoc strategic analysis and recommendations as necessary.
• Perform other duties as assigned by the VPO.

Qualifications

• Bachelor’s degree in Business, Accounting, or Finance (MBA a plus).
• Superior analytical and interpersonal skills.
• Excellent verbal and written communication/presentation skills.
• Highly proficient in Microsoft Excel and PowerPoint; moderate MS Word skills.
• Solid experience with Yieldstar Revenue Management system.
• Understanding of financial mathematics, statistics, financial statements, and budgeting.
• Ability to manipulate large data sets.
• Strong work ethic, self‑starter, team orientation, and acute attention to detail.
• Ability to work under tight timeframes and balance multiple assignments.
• Effective associate management, strong leadership, and interpersonal skills.

Benefits

• 30% associate rent discount.
• Medical, Dental & Vision benefits effective the 1st of the month following 30 days of full‑time employment.
• Company‑provided life insurance, short‑term and long‑term disability coverage.
• Flexible Spending Accounts.
• 401(k) eligibility after 90 days, with 4% Highmark match.
• Professional certification & tuition reimbursement.
• Vacation, sick, and personal time off available after 90 days.
• 10 paid holidays.
• Paid parental leave.

Pay

• Competitive pay for the market.
• Monthly bonus opportunities for all site associates.