Director of Revenue Enablement

About the role

The Revenue Enablement Lead at PolyAI is responsible for building and leading a team of enablement professionals who empower sales representatives to overachieve key performance indicators. This role involves developing and delivering onboarding and ongoing enablement programs across the revenue organization, focusing on the adoption of Command of the Message (CoM) and MEDDPPICC as the sales methodology, and scaling AI-powered enablement tools.

Responsibilities

• Build, lead, and develop a team of revenue enablement professionals, setting priorities, coaching for growth, and ensuring consistent execution across programs
• Identify gaps in attainment, knowledge, and adherence to process, and create effective training to upskill the revenue team
• Own and continuously evolve PolyAI's adoption of Command of the Message (CoM) and MEDDPPICC as our qualification and deal-management framework, in partnership with Force Management, including live training, certification, and reinforcement across AEs, BDRs, SCs, and AMs
• Drive adoption and ongoing evolution of PolyAI's AI-powered enablement stack, including our Claude Code Deal Advisor skill (which grounds deal guidance in CoM/MEDDPPICC and pulls from Salesforce, Gong, and internal intelligence tools) and other emerging AI tooling for the revenue org — partnering with RevOps, Enablement, and IT on rollout, workshops, and measuring adoption and impact
• Manage and grow LetterAI as PolyAI's revenue enablement hub and content library — including landing pages, eLearning pathways, certifications, and content used across the sales funnel — as well as any adjacent tools in the enablement stack
• Work cross-functionally to create and maintain training content, messaging, and onboarding curriculum, including keeping content current as product, pricing, and competitive positioning evolve
• Organize training events (e.g., Sales Bi-weekly, RevUp Hour) for new releases of content, customer learnings, product updates, and sales process changes
• Gather feedback from AE, BDR, SC, and AM teams to support continuous improvement of enablement programs, particularly in tracking various stages of the sales funnel and recognizing what content and training needs to be created in order to improve conversion and close rates

Requirements

• 5+ years in full sales cycle and/or sales enablement experience at a high growth startup (ideally have a combination of both)
• Experience building, managing, and developing a team, ideally within sales enablement or a related revenue function
• Experience building and managing sales onboarding and ongoing enablement (plus if you were the first sales enablement hire and grew a team)
• Direct experience with Force Management's Command of the Message and/or MEDDPPICC (or a comparable value-based sales methodology), with the ability to train and certify a team on it
• Comfort driving adoption of AI-enabled sales tools (e.g., Claude/Claude Code, conversation intelligence platforms like Gong, revenue enablement platforms like LetterAI or similar) — you don't need to be technical, but you should be genuinely curious about how AI changes seller workflows and be able to champion that change management
• Excellent presentation skills
• Strong verbal and written communication skills
• Experience with contact center solutions is a plus

Pay

Tier 1 (NYC & San Francisco): Base salary of $190,000 – $230,000
Tier 2 (All other U.S. locations): Base salary of $175,000-$200,000

Schedule

This role is full-time.