Director of Retention

Responsibilities

• Manage patient activation from onboarding to medication delivery
• Optimize automated onboarding communications through various channels
• Identify and fix issues within the activation funnel using data analysis
• Collaborate across teams to ensure timely medication delivery
• Develop dashboards to track activation and retention metrics
• Conduct audits to identify patient drop-off and revenue impact
• Create and execute retention programs across multiple channels

Qualifications

• 5-7 years of experience in lifecycle, CRM, or retention marketing, preferably in D2C or consumer healthcare
• Strong grasp of key lifecycle metrics such as activation rates and churn rates
• Solid analytical abilities using SQL or BI tools such as Looker or Amplitude
• Track record of conducting A/B tests and utilizing results for strategic planning
• Effective collaborator with both technical and non-technical teams
• Exceptional communication skills for presenting performance data clearly

Pay

$130,000 – $155,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available