Director of Administration

Responsibilities

• Confidential assistant to the Executive Director / Senior Leadership Staff.
• Treat consumers/clients/associates with respect and dignity; demonstrate Milestone’s mission and values; possess knowledge of Milestone’s services and programs; maintain a positive attitude in the workplace.
• Develop, support and/or lead projects around accreditation, regulatory, compliance, or quality improvement related initiatives.
• Evaluate and analyze trends, and develop actionable project plans to improve service delivery, mitigate risks, or develop/improve current workflows and related compliance.
• Support recertification requirements as assigned.
• Oversee the scheduling and coordination of meetings and conference calls to ensure optimal use of leadership’s time.
• Prepare meeting materials, agendas, and presentations in advance, as well as monitor the recording of meeting minutes and track follow-up on action items to ensure accountability.
• Coordinate logistics, communicate with internal and external stakeholders, and ensure that meetings are organized, efficient, and aligned with the organization’s strategic objectives.
• Fulfill the role of governing board liaison, facilitate and compile board reports, attend all board meetings and related board activities, and take minutes.
• Support Executive Director, leadership team, and other Milestone team members with written communication, presentation development, organizational charts, and other activities as needed.
• Assist other administrative staff and senior leadership team with special projects or needs.
• Aid in the collection, tracking, and reporting of data as outlined in the agency’s Performance and Quality Improvement initiatives.
• Organize organization wide or program related events, task force meetings, and any other special events.
• Manage internal and external communications from Executive Director including company newsletters, reports, letters, and presentations.
• Maintain all Milestone manuals with most current information as assigned.
• Understand and comply with all Milestone and Partners For Quality Policies and Procedures.

Qualifications

• High School Degree or Associate degree in administration or project management is preferred.
• Five (5) years of progressive administrative experience with at least two (2) years as an executive assistant.
• Excellent computer skills, including Microsoft Office 365, specifically Word, Excel, PowerPoint, Outlook, Teams, and Visio.
• Experience in Human Services or Medical field.
• Excellent communication skills, both verbal and written.
• Excellent references, both personal and work.
• Act 33, 34 and FBI Clearances.
• Valid PA Driver’s license and acceptable driving record.

Benefits

• Full Time employees enjoy a comprehensive benefits package:
• Health, Dental and Vision Insurances
• $1,200 cash payout option in lieu of Health Insurance coverage
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 16 to 26 Paid Days Off / year
• Wellness Days (2 per year)
• Sick Time
• 8 Paid Holidays
• Short Term Disability
• Long Term Disability
• Life Insurance
• Optional 401(k) with Employer match