Director of Retail Operations & Merchandising

About The Role

Motown Museum is seeking a dynamic and hands-on Director of Retail Operations & Merchandising to build and lead our retail operation as a revenue-generating extension of the Motown brand and visitor experience.

What You'll Do

• Lead retail store launch from concept to opening readiness
• Develop and execute retail strategy to drive revenue and growth
• Oversee merchandising, product assortment, and vendor partnerships
• Manage inventory, financial performance, and key retail metrics
• Build, lead, and develop a high-performing retail team
• Ensure seamless daily operations and exceptional store presentation
• Align retail offerings with exhibitions, programming, and storytelling
• Support the growth of e-commerce and digital retail

Qualifications

• 5–8 years of retail leadership experience, including store openings
• Strong merchandising, buying, and inventory management expertise
• Proven ability to drive sales and manage financial performance
• Experience building and leading teams
• Strong operational and analytical skills
• Passion for music, culture, and storytelling
• Bachelor’s degree in Business Administration, Retail Management, Merchandising, Marketing, or a related field required
• Master’s degree (MBA or related field) preferred, but not required