Director of Rehabilitation / DOR - full-time

About the role

Enhance customer satisfaction through innovative solutions. Lead cross-functional teams to deliver exceptional service.

Responsibilities

• Develop and implement customer service strategies to improve satisfaction and loyalty.
• Collaborate with product development to understand customer needs and translate them into actionable insights.
• Manage escalations and resolve complex customer issues efficiently.
• Conduct regular feedback sessions with customers to gather insights and make improvements.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum 3 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience with CRM systems preferred.

Qualifications

• Excellent problem-solving and decision-making abilities.
• Highly organized and detail-oriented.
• Proficient in Microsoft Office Suite.

Skills

• Customer relationship management.
• Strategic planning and implementation.
• Team leadership and collaboration.
• CRM system proficiency.

Benefits

Competitive salary, comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$60,000 - $70,000 annually.

Schedule

Full-time position with flexible working hours.