Director of Rehabilitation / DOR - full-time

About the role

Responsible for managing customer relationships and providing technical support. Works closely with cross-functional teams to ensure customer satisfaction.

Responsibilities

• Handle customer inquiries and issues via phone, email, and chat
• Provide technical support and troubleshooting assistance
• Collaborate with product development team to gather feedback and improve services
• Conduct regular follow-ups to ensure customer satisfaction

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• At least 2 years of experience in customer service or technical support
• Strong communication and problem-solving skills
• Proficient in Microsoft Office Suite

Qualifications

• Excellent interpersonal and communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of CRM systems and customer relationship management principles

Skills

• Customer service skills
• Technical support skills
• Problem-solving skills
• Communication skills

Benefits

• Flexible working hours
• Competitive salary package
• Professional development opportunities

Pay

$50,000 - $60,000 annually

Schedule

Full-time position