Director of Regional Operations - Affordable Housing

Job Description

The Director of Regional Operations will oversee a team of Regional Managers and be responsible for the comprehensive operations of a portfolio of HUD and LIHTC communities.

Responsibilities

• Oversee and mentor a team of Regional Managers to ensure operational excellence across the portfolio.
• Utilize effective data collection, validation, and auditing skills to ensure accuracy and drive performance.
• Perform analytical assessments of financial models, property performance, market research, and all aspects of local real estate markets.
• Develop and manage annual operating budgets and provide strategic input for financial planning.
• Prepare and present clear, concise reports; communicate technical data effectively to various stakeholders.
• Demonstrate strong leadership, self-motivation, and proactive strategic thinking to drive regional success.
• Utilize Business Intelligence tools for financial reporting and analysis.
• Collaborate within a diverse, professional team environment to achieve organizational goals.
• Ensure compliance with fair housing laws, OSHA requirements, EEOC regulations, and company policies.
• Leverage advanced knowledge of property management systems, including Yardi (preferred), and demonstrate proficiency in Microsoft Excel, Word, and PowerPoint.
• Travel routinely across multiple states to provide hands-on support, attend training, client meetings, and conduct site visits.

Requirements

• Bachelor's degree preferred or a minimum of five years of experience in multifamily housing at the Community Manager or higher level.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) designation preferred.
• Demonstrated expertise in LIHTC operations and compliance.
• Knowledge of Fair Housing Laws, OSHA requirements, and EEOC guidelines.
• Proven leadership and team management experience within the property management industry.
• Strong analytical, financial, and operational reporting skills.
• Excellent written and oral communication skills.
• Ability to travel overnight as required.