Director of Recreation

General Purpose

Directs the overall performance of the Recreation department, to include guest satisfaction and financial performance.

Essential Duties

• Prepares and monitors annual budget, revenue goals and expenses for the Recreation areas as well as generating various (weekly, monthly, etc.) business volume forecasts and planning accordingly.
• Reviews and analyzes various financial results/reports to monitor overall Recreation performance and take any corrective actions that may be needed.
• Orchestrates and directs contracts, insurance and payment of outside vendors.
• Resolves customer service issues in a timely and effective manner.
• Develops internship programs to include but not limited to recruitment and training.
• Makes sure all camps, programs, and special events are monitored and helped when necessary.
• Maintains facilities for continual quality assurance and attention to detail.
• Generates ideas to improve and expand current facilities and continually researches opportunities to increase revenue.
• Implements policies and procedures for the Recreation department, including compliance of all company standards relating to quality of products and services.
• Interviews, hires, trains, assigns, directs work, evaluates performance, rewards, disciplines associates; addresses complaints and resolves problems.
• Manages department members that may include but is not limited to: Assistant Director of Recreation, Tennis Professionals, Lifeguards, Pool Manager, Recreation Attendants, and Swim Instructors.
• Ensures effective orientation and training are given to each new associate.
• Develops ongoing training programs.
• Makes sure business volume forecast is monitored and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Ensures excellent service to achieve guest satisfaction.
• Conducts staff meetings with subordinates.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.

Education/Experience

• Associate’s degree (AA); or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• Frequently sits, uses hands, stoops, kneels, crawls and crouches.
• Regularity stands, walks, reaches with arms and hands, climbs, balances, talks and hears.
• Occasionally lifts up to 50 pounds.

Environment/Noise

• Occasionally works in wet or humid conditions (non-weather).
• In high, precarious places.
• With fumes or airborne particles.
• Toxic or caustic chemicals.
• Regularly works in outdoor weather conditions.
• Noise level is moderate.

Certificates/Licenses

• CPR and First Aid Certification.

Benefits & Other Compensation

• Eligibility for the following benefits, subject to applicable plan terms: Healthcare Benefits – Medical, Dental, and Vision coverage, Retirement Benefits – 401(k) with employer match (19 years of age and older), Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

About Troon

Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.