Director of Protective Services

On-site position in Youngstown, OH with travel throughout the market. Reports to Director of Protective Services Operations and System Director of Protective Services. 5 direct reports, ~50 indirect reports.

About the Role

The Director of Protective Services plans, directs, and oversees operations and administration of law enforcement, security, and emergency management functions for all facilities within the Youngstown market, including St. Elizabeth Youngstown Hospital, St. Elizabeth Boardman Hospital, and St. Joseph Warren Hospital. Responsibilities include training, policy development, incident response management, workplace violence prevention, and ensuring compliance with regulatory standards. The role fosters collaboration among internal and external teams and aligns Protective Services with organizational goals.

Responsibilities

• Facilitate procedures to embed the mission into Protective Services across the market, regardless of employed or contracted officers.
• Participate in monthly calls and workflows to standardize policies and approaches across the market.
• Evaluate incident data involving Protective Services and recommend mitigation strategies to prevent future occurrences.
• Identify, collect, and evaluate security analytics to drive data-informed decisions.
• Oversee safety and security aspects of incident response planning and assist in investigations of security incidents in collaboration with operational functions and the legal team.
• Work with outside consultants for independent security audits.
• Collaborate with facility leaders to identify and meet their needs while maintaining relationships within the Risk and Insurance shared service function.
• Provide input on annual budgets and strategic plans, serving on the Protective Services Advisory Council (PSAC), Protective Services Enterprise Leadership Market, and Response to Resistance Review Panel, among other committees.

Requirements

• Valid Driver’s License.
• Bachelor’s degree in criminal justice, Business Administration, Law Enforcement, Security, or a closely related field (required). Master’s degree preferred.
• 5 years of experience in security, law enforcement, or a closely related field (required). 10 years of senior-level experience preferred.
• Non-violent crisis intervention training (required within 6 months of hire).
• Firearms qualifications; bi-annual firearms qualifications if applicable.
• Completion of Ohio Peace Officer Training Academy (OPOTA) Chief of Police Training Course (required within six months of hire for Ohio residents).

Preferred Certifications

• NRA or Law Enforcement certified concealed carry course.
• Healthcare Safety and Emergency Management Professional certification.
• Certified Protection Professional (CPP).
• Certified Healthcare Safety Professional (CHSP).
• Certified Healthcare Protection Administrator (CHPA).

Skills

• Hard/Technical Skills:
  • Proficiency in Microsoft Word, PowerPoint, and Excel.
  • Ability to maintain highly confidential information.
  • Effective consulting, coaching, and training skills, including virtual and online learning methods.
  • Knowledge of security technology, including access control, security video management, infant abduction systems, intrusion and duress alarms, and radio communications.
  • Knowledge of security and law enforcement equipment (e.g., firearms, Tasers, impact weapons, handcuffs, restraint equipment).
  • Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, aligned with healthcare regulations and organizational policies.
  • Technical skills in radio communication, report writing, surveillance systems, and access control software.
• Soft/Interpersonal Skills:
  • Strong verbal and written communication skills.
  • Well-developed interpersonal skills.
  • Highly organized with the ability to adapt to changing priorities.
  • Time management and critical thinking.
  • Active listening and empathy.
  • Teamwork and conflict resolution.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Life insurance, mental health resources, and discounts.
• Paid time off, parental leave, and FMLA leave.
• Short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on market and employment status.