Director, Protective Services (Workplace Violence)

About the role

Provides enterprise leadership to translate Sutter Health strategy and operating unit direction into integrated, healthcare specific protective services and workplace violence prevention programs. Ensures a coordinated system approach while tailoring implementation to affiliate operations, risk profiles, and culture.

Responsibilities

• Directs the effective alignment of people, technology, and processes, including incident reporting and analysis, investigations, training, threat and violence management, and performance measurement, to reduce violence risk and safeguard patients, workforce members, visitors, property, and organizational interests.
• Oversees workplace violence prevention and related protective services activities within the assigned scope.

Requirements

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• Bachelor's: Criminal Justice or related field
• 12 years recent relevant experience
• Demonstrated ownership of enterprise or multi-facility healthcare WPV programs, with accountability for policy, standards, training, incident review, and performance improvement
• Proven experience addressing patient-driven violence (e.g., behavioral health, substance use, altered mental status, high-acuity care)
• Hands-on experience supporting Joint Commission workplace violence standards and OSHA/Cal-OSHA expectations, including regulatory readiness and post-incident corrective action

Qualifications

• Solid expertise in formal/structured security risk assessment methodology, including the ability to mitigate risk by synchronizing the efforts and capabilities of people, process, and technology
• In-depth knowledge of building security staffing models; developing post/patrol strategies; effectively applying security technologies; and coherently blending all program elements with tailored processes to effectively manage risk within a clinical environment
• Broad working knowledge of health care operations and their related security requirements including, but not limited to, hospitals, clinics, medical offices, and their protective services needs
• Extensive knowledge and understanding of current and emerging physical security trends, risks, threats, countermeasures, vulnerabilities, and mitigations ranging across the spectrum from workplace violence to terrorism to loss prevention to behavioral challenges
• Written and verbal communication skills, including the ability to give presentations and translate complex concepts into business and clinician relatable language
• Proven ability to interpret and effectively apply regulatory requirements and industry best practices in ways that are both compliant and tailored to the operational needs and culture of an organization
• Proven ability to work in complex, challenging, and dynamic environments

Skills and Knowledge

• Solid expertise in formal/structured security risk assessment methodology
• In-depth knowledge of building security staffing models
• Effective application of security technologies
• Coherent blending of all program elements with tailored processes
• Broad working knowledge of health care operations
• Understanding of business impact of security tools, technologies, and policies
• Knowledge of current and emerging physical security trends, risks, threats, countermeasures, vulnerabilities, and mitigations
• Written and verbal communication skills
• Ability to interpret and apply regulatory requirements
• Ability to work in complex, challenging, and dynamic environments

Benefits

Yes

Pay

$161,616.00 to $258,585.60 / annual salary

Schedule

Full Time Days

Employee Status

Regular