Director of Property Management and PM Operations

About the role

CMG is seeking a Director of Property Management & PM Operations to lead the day-to-day performance of a geographically dispersed portfolio of approximately 30 communities and 2,500 lots across six states. This is not a desk-only corporate property management role. We are looking for a player-coach who enjoys developing people, solving problems, visiting properties and creating accountability in the field.

Key Responsibilities

• Recruit, Hire & Develop Onsite Managers
• Own recruiting, interviewing, hiring and onboarding for onsite property management positions across the portfolio.
• Create a practical onboarding and training program for new managers.
• Teach managers how to collect rent, manage delinquency, lease homes and RV sites, communicate with residents, document conversations, enforce community rules, coordinate vendors and maintain their properties.
• Conduct ongoing coaching, performance reviews and improvement plans, and make difficult personnel decisions when expectations are not being met.
• Drive Property-Level Performance
• Maintain a working understanding of what is happening at every community and ensure onsite managers know and own the issues at their properties.
• Manage occupancy, vacancies, delinquency, collections, leasing activity, resident communication, rule enforcement, property appearance, maintenance, vendors, utilities and property-level expenses.
• Identify problems early and ensure each material issue has a clear owner, action plan and deadline.
• Field Leadership
• Travel approximately one week per month to communities throughout the portfolio.
• Coach managers in person, review vacant sites and homes, evaluate vendors, and verify that property conditions match what is being reported.
• Create actionable follow-up lists from site visits and ensure assigned items are completed.
• Resident & Community Management
• Coach onsite managers through delinquency, lease enforcement, community-rule violations, complaints, neighbor disputes, abandoned property, evictions and other difficult resident situations.
• Ensure residents are treated fairly and respectfully while leases, policies and community standards are enforced consistently.
• Promote timely, professional and well-documented resident communication.
• Maintenance, Vendors & Capital Projects
• Ensure onsite managers actively manage the physical condition of their communities and prioritize outstanding repairs.
• Coordinate vendors and contractors when needed, review pricing and performance, and hold vendors and managers accountable for timelines and budgets.
• Help oversee capital projects such as utilities, roads, paving, landscaping, community buildings, vacant-site preparation, home installation and property improvement projects.
• Drive projects forward and ensure clear accountability for cost, schedule and completion.
• Compliance & Risk Management
• Work with leadership, attorneys, consultants and onsite managers to maintain compliance with applicable landlord-tenant laws, manufactured housing regulations, Fair Housing requirements, health and safety standards, leases and community rules.
• Develop disciplined procedures for documentation, escalation and follow-through on compliance matters across multiple states.
• Technology & Process Improvement
• Use Rent Manager and other technology to create visibility into property performance and manager activity.
• Improve workflows, reporting, inspections, communication and accountability through practical use of software, automation and AI tools.
• Train onsite staff to use CMG's systems consistently and effectively.
• Portfolio Growth & Property Transitions
• Make recommendations to executive leadership regarding annual rent adjustments while balancing property performance, resident affordability, market conditions, applicable regulations and long-term resident retention.
• Evaluate lot rents, RV rents, home rents, utility charges and other revenue sources relative to market conditions and property positioning.
• Hold onsite managers accountable for understanding their budgets and explaining material revenue or expense variances.
• Review actual performance against budget throughout the year and adjust operating plans when necessary.
• Develop annual operating priorities for each community, including occupancy targets, rent strategy, maintenance priorities, staffing needs and capital projects.
• Lead the property-level annual budgeting process in coordination with executive leadership and accounting.
• Budgeting & Annual Planning, Financial Performance & NOI
• Develop an owner mentality throughout the field organization: vacant lots, delinquent accounts, unnecessary expenses, poorly managed vendors and deferred maintenance are not simply operational issues; they directly affect cash flow and asset value.
• Ensure managers understand how their day-to-day decisions affect occupancy, collections, expenses, NOI and ultimately property value.
• Identify opportunities to increase revenue, reduce unnecessary expenses and improve operating efficiency without compromising resident experience or community standards.
• Develop corrective action plans for properties that are underperforming budget or business-plan expectations.
• Review monthly property financial statements, budgets and variance reports and identify material deviations from expectations.
• Take ownership of property-level operating performance and work with executive leadership to achieve annual revenue, expense and NOI targets.

Qualifications

• 5+ years of property management, multi-site operations, hospitality, retail operations or another distributed field-management environment.
• Meaningful experience hiring, training, coaching and holding frontline managers accountable.
• Experience overseeing multiple geographically dispersed locations and measurable operating KPIs.
• Strong financial acumen, including budgets, operating reports and property-level performance.
• Comfort managing collections, occupancy, leasing, maintenance, vendors and difficult personnel situations.
• Strong written and verbal communication skills and the ability to communicate effectively with onsite employees, residents, vendors and executive leadership.
• Strong technology skills. Experience with Rent Manager or similar property management software is preferred.
• Ability and willingness to travel approximately one week per month.
• Manufactured housing or RV experience is valuable but not required.
• Bachelor's degree is preferred, but demonstrated operating experience, leadership ability and judgment are more important than a specific degree.

What Success Looks Like

Strong, accountable onsite management at every community.

A consistent recruiting, onboarding and training process for onsite managers.

Clear property-level KPIs that managers understand and own.

Improved occupancy and lower, consistently managed delinquency.

Vacant homes, lots and RV sites actively marketed and leased.

Consistent property inspections, rule enforcement and resident documentation.

Maintenance and capital projects moving forward without constant executive involvement.

Fewer operational surprises reaching senior leadership.

Property-level NOI consistently meets or exceeds budget, with material variances identified early and accompanied by a corrective action plan.

Onsite managers increasingly solve problems independently rather than escalating routine operational decisions to executive leadership.

How to Apply

Please submit your resume and a brief explanation of your experience managing multiple locations, with particular emphasis on hiring, training and developing frontline managers. Qualified candidates may be asked to complete a short screening questionnaire and Loom video as part of the interview process.