Director of Product, Subscriptions, Billing & Auth

As the Director of Product Management, you will lead the technical product strategy and execution for the foundational pillars of our eCommerce platform: Authentication, Product Catalog, and Digital Order Management. You will be the product architect of our Single View of the Customer, ensuring seamless, secure identity management and instant recognition of digital entitlements across Web, Mobile (iOS/Android), Retail stores, and partner channels.

About the Role

• Strategic Identity Roadmap: Own the strategy for Authentication and Authorization, exploring best-in-class solutions (e.g., Passkeys, passwordless) to reduce friction while maintaining security across Web, Mobile, and OEM channels.
• Digital Order Management (DOMS): Lead the system of record for all digital transactions, architecting logic to ingest and reconcile orders from Web checkout, App Store IAP, and OEM partner keys into a single "Source of Truth."
• Entitlement Engine: Own the logic determining "who has access to what," managing the mapping between transactions and instant activation of digital rights across platforms.
• Universal Product Catalog: Architect a flexible, centralized catalog for digital SKUs and bundles, ensuring agility to launch new offerings ahead of competitors.
• Mobile Store & Partner Strategy: Lead technical integrations with Apple/Google and OEM providers, navigating third-party receipt validation and entitlement syncing.
• Strategic Technical Leadership: Partner with Engineering to future-proof our custom AWS microservices architecture against evolving consumer needs and global scalability.
• Measure Consumer Experiences: Design customer-first front-end experiences for authentication and Account Management, measuring performance against business KPIs.
• Lead and develop a team of product managers, setting high standards for product thinking, customer empathy, and delivery rigor.
• Define a multi-year product vision for subscription management and authentication, translating it into a prioritized roadmap aligned with Engineering, Design, and Leadership.
• Partner with Engineering to build solutions optimized for business and consumer needs, diving deep into technical services and capabilities.
• Act as the connective tissue across eCommerce Product, Engineering, Legal, InfoSec, Analytics, and Finance to align platform capabilities with business needs.
• Make hard prioritization calls balancing innovation, technical debt, and customer experience improvements.
• Own metrics from authentication to subscription management, tying behavioral data to topline KPIs like retention and ARPU.
• Represent your domain in leadership forums, including planning sessions and executive deep dives, with data-driven recommendations.

Requirements

• 10+ years of experience leading Product Management teams.
• Prior experience with Subscription and Billing Platforms.
• Prior experience in ECommerce solutions.
• Act as a Strategic Product Architect with a background in Computer Science or significant experience leading deep-backend product teams; ability to translate business vision into scalable technical roadmaps.
• Industry Visionary: Stay ahead of eCommerce trends and consumer behavior, defining "best-in-class" for digital onboarding and entitlement management.
• Experience in Complex Digital Ecosystems: Proven track record in omni-channel environments (Web, Mobile App Stores, OEM Partners) with expertise in In-App Purchases (IAP) and partner-led provisioning.
• Order Management Mastery: Experience building or scaling a Digital Order Management System focused on state management, reconciliation, and instant entitlement triggers.
• AWS Fluency: Familiarity with building/scaling custom products within the AWS ecosystem and knowing when to build vs. leverage cloud-native tools.
• Customer obsession: Drive services and capabilities that enhance customer experience in identity and subscription management.

Benefits

• Bonus Program
• 401k Retirement Plan
• Medical, Dental, Vision, Basic Life, Short Term Disability, and Long-Term Disability Coverage
• Paid Parental Leave
• Support and Community Involvement
• 14 Paid Company Holidays
• Unlimited Paid Time Off for Exempt Employees
• 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees (accrued annually)

Pay

The anticipated compensation for this position is USD $150,000.00/Yr. - USD $245,000.00/Yr., depending on experience and qualifications.

Schedule

This is a Hybrid position located in our Frisco, TX or New York, NY hub locations. Candidates must be within commutable distance to these locations, as regular in-office collaboration is expected. Relocation assistance is not offered at this time.