Director of Product, Subscription & Auth Platforms

As the Director of Product Management, you will lead the technical product strategy and execution for the foundational pillars of our eCommerce platform: Authentication, Product Catalog, and Digital Order Management. You will be the product architect of our Single View of the Customer, ensuring seamless, secure identity management and instant recognition of digital entitlements across Web, Mobile (iOS/Android), Retail stores, and partner channels.

About the Role

• Strategic Identity Roadmap: Own the strategy for Authentication and Authorization, exploring best-in-class solutions (e.g., Passkeys, passwordless) to reduce friction while maintaining a hardened security posture across Web, Mobile, and OEM channels.
• Digital Order Management (DOMS): Lead the system of record for all digital transactions, architecting logic to ingest and reconcile orders from disparate sources (Web checkout, App Store IAP, OEM partner keys) into a single, accurate "Source of Truth."
• Entitlement Engine: Own the logic determining "who has access to what," managing the complex mapping between transactions and instant activation of digital rights and permissions across all platforms.
• Universal Product Catalog: Architect a flexible, centralized catalog defining digital SKUs and bundles, built for business agility to pivot and launch new offerings ahead of competitors.
• Mobile Store & Partner Strategy: Lead technical integrations with Apple/Google and OEM providers, navigating third-party receipt validation and entitlement syncing to maximize platform capabilities.
• Strategic Technical Leadership: Partner with Engineering to future-proof our custom AWS microservices architecture against shifting consumer needs and global scalability requirements.
• Measure Consumer Experiences: Design and launch customer-first front-end experiences for authentication and account management, measuring performance against business KPIs.
• Lead and develop a team of product managers, setting a high bar for product thinking, customer empathy, and delivery rigor.
• Define a compelling multi-year product vision for subscription management and authentication, translating it into a prioritized roadmap aligned with Engineering, Design, and Leadership.
• Partner with Engineering to dive into technical services and capabilities, ensuring solutions align with business and consumer needs.
• Act as the connective tissue across eCommerce Product, Engineering, Legal, InfoSec, Analytics, and Finance, shaping platform capabilities based on business needs and communicating constraints early.
• Make hard prioritization calls, balancing innovation, technical debt, and customer experience improvements.
• Own metrics from authentication to subscription management, tying behavioral data to topline business KPIs like retention and ARPU.
• Represent your domain in leadership forums, including planning sessions and executive deep dives, with data-driven recommendations.

Requirements

• 10+ years of experience leading Product Management teams.
• Prior experience with Subscription and Billing Platforms.
• Prior experience in ECommerce solutions.
• Act as a Strategic Product Architect with a background in Computer Science or significant experience leading deep-backend product teams, translating business vision into scalable technical roadmaps.
• Industry Visionary: Stay ahead of eCommerce trends and consumer behavior, defining "best-in-class" for digital onboarding and entitlement management.
• Experience in Complex Digital Ecosystems: Proven track record in omni-channel environments (Web, Mobile App Stores, OEM Partners) with expertise in In-App Purchases (IAP) and partner-led provisioning.
• Order Management Mastery: Experience building or scaling a Digital Order Management System focused on state management, reconciliation, and instant entitlement triggers.
• AWS Fluency: Familiarity with building/scaling custom products within the AWS ecosystem and knowing when to build vs. leverage cloud-native tools.
• Customer obsession, ensuring all services and capabilities enhance the customer experience in identity and subscription management.

Benefits

• Bonus Program
• 401k Retirement Plan
• Medical, Dental, Vision, Basic Life, Short Term Disability, and Long-Term Disability Coverage
• Paid Parental Leave
• Support and Community Involvement programs
• 14 Paid Company Holidays
• Unlimited Paid Time Off for Exempt Employees
• 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees (accrued annually)

Pay

The anticipated compensation for this position is USD $150,000.00/Yr. - USD $245,000.00/Yr., depending on experience and qualifications.

Schedule

This is a Hybrid position located in our Frisco, TX or New York, NY hub locations. Candidates must be within commutable distance to these locations and able to work on-site regularly according to team needs. Relocation assistance is not offered at this time.