Director of Product Management, Infrastructure and Operations

About the role

You will lead a unified product strategy across the organization, aligning cross-team efforts and driving clear, actionable roadmaps. You’ll mentor and develop a high-performing product team while partnering closely with developers and engineers as your primary customers.

Responsibilities

• Lead strategy and execution across a portfolio of products, aligning with customer needs and business goals
• Connect initiatives across teams into a cohesive strategy with clear priorities and roadmaps
• Partner with cross-functional and executive leaders to shape product direction and deliver outcomes at scale
• Establish and evolve product management best practices across teams
• Manage, coach, and support product managers to drive strong, shared outcomes
• Leverage customer insights and performance data to inform prioritization and continuous improvement
• Bring domain expertise in infrastructure and operations to guide product decisions
• Collaborate closely with developers and engineers, bridging business, platform, and technical needs
• Build strong relationships and influence across teams to drive alignment and execution in a fast-paced environment

Requirements

• A high school diploma (required)
• A Bachelor's degree in a related field
• 12–15 years of cumulative, relevant experience in product management, infrastructure, and/or engineering environments
• Deep expertise in AWS and strong knowledge of the engineering and infrastructure landscape
• Experienced in building structure and processes in evolving environments
• Skilled at creating and refining user stories, with a clear understanding of what drives organizational value
• Proven people leader with experience directly managing a team
• Straightforward and transparent communicator who provides clear, direct feedback
• Self-aware—confident in areas of expertise and comfortable asking questions when needed
• Data-driven decision maker who uses insights to guide priorities and outcomes
• Minimal annual travel required (for people manager roles only)

Qualifications

• Some minimal annual travel required (for people manager roles only)

Skills

• Leadership skills
• Technical fluency
• Customer insights
• Performance data analysis
• Collaboration
• Communication
• Problem-solving
• Project management

Benefits

• Salary Range: $171,300 - $285,600 plus eligibility for the company annual bonus program

Pay

• $171,300 - $285,600

Schedule

• Flexible full-time or hybrid telecommuting arrangements

Training & Professional Development

• All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year.

Reasonable Accommodations

• Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodation is needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

Inclusion

• We empower inclusion at Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Identity Verification

• Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure To Comply With Verification Procedures May Result In Disqualification from the recruitment processWithdrawal of a job offerTermination of employment and other criminal and/or civil remedies, if fraud is discovered