Director of Product Management, Global Business Systems

Responsibilities

• Own product strategy, roadmap, and execution across core go-to-market platforms, including Salesforce CRM, Marketing, and CPQ/Revenue (Quote-to-Order) systems
• Drive end-to-end Lead-to-Cash transformation across systems, processes, and business teams
• Be accountable for adoption, value realization, and measurable business outcomes (e.g., pipeline velocity, conversion, digital revenue)
• Define product direction and prioritization, ensuring clear ownership of roadmap decisions and trade-offs
• Partner with Sales, Marketing, Finance, and Technology stakeholders to define priorities and deliver measurable business outcomes
• Maintain a strong understanding of customer needs, market trends, and competitive landscape to inform product strategy
• Lead end-to-end product delivery, from discovery and prioritization through execution and adoption
• Drive alignment across cross-functional teams, ensuring clarity on priorities, trade-offs, and outcomes
• Establish scalable, reusable platform capabilities that support multiple business units and regions
• Define and track success metrics, including adoption, efficiency, and business impact
• Drive global rollout and adoption in partnership with Operational Readiness, Training, and Change Management teams
• Build, lead, and develop a team of product managers, including hiring, coaching, and performance management, while strengthening product management practices and operating models

Requirements

• 10+ years of experience in product management, including leadership roles in enterprise environments
• Proven track record of delivering large-scale platform or system transformations with measurable business impact
• Strong understanding of Lead-to-Cash and Quote-to-Order processes, including CRM, CPQ, pricing, contracting, and order management
• Experience working with enterprise sales and revenue workflows
• Experience working across matrixed organizations and influencing senior stakeholders
• Demonstrated ability to translate strategy into execution, balancing speed, quality, and scalability
• Data-driven mindset, with experience defining metrics and using insights to drive decisions
• Experience partnering closely with Engineering, Architecture, and Business teams in an agile environment
• Able to align product strategy with go-to-market plans, revenue goals, and pricing considerations
• Excellent communication and leadership skills, with the ability to drive alignment across diverse stakeholders

Preferred Experience

• With Salesforce ecosystem, including CRM, Marketing platforms, and CPQ/Revenue Cloud (strongly preferred)
• Experience with pricing and packaging models and revenue optimization
• Familiarity with modern product operating models (Agile, OKRs, outcome-based delivery)