Director, Product Management, Global Business, SAP

About the role

We’re seeking a strategic and operational leader to serve as the Director of Product Management, SAP Integrations & Tax Technology. In this high-profile role, you will lead a specialized team of senior individual contributors—consisting of Connector Product Managers (PMs) and Tax Technologists (TTs)—who own the strategy, delivery, and real-world implementation success of our SAP integrations.

Responsibilities

• Lead a High-Performing Team: Manage, mentor, and grow a team of senior Product Managers and Tax Technologists, ensuring clear role accountability, alignment on goals, and frictionless collaboration.
• Drive Product Strategy & Roadmaps: Oversee the strategic direction for our SAP connectors. Ensure your PMs are effectively defining roadmaps, prioritizing initiatives based on business value, and executing against the Plan of Record (POR).
• Ensure Implementation Reality: Empower your Tax Technologists to embed in customer and partner implementation workstreams, connecting product intent with real-world execution and identifying recurring patterns in complex deployments.
• Drive Cross-Functional Alignment: Serve as the leadership bridge across Engineering, Technical Program Management (TPMs), partner teams, and Support. Resolve escalations and ensure decision clarity between product scope and deployment realities.
• Own Business Outcomes: Define and track KPIs for the SAP integration domain. Own the accuracy of leadership reporting (SteerCo and Operational Dashboards) and present clear updates on delivery outcomes and business value.
• Customer & Partner Engagement: Act as an escalation point for product-level customer issues. Partner with Strategic Partner Managers (SPMs) to align Avalara roadmaps with SAP’s ecosystem roadmaps.
• Foster Continuous Improvement: Ensure insights gathered from the field by TTs are explicitly incorporated into the product prioritization discussions led by PMs, preventing rework and driving higher product quality.

Requirements

• 15+ years of experience in enterprise SaaS product management, tax technology, or software integrations, with at least 10+ years in a people leadership role managing senior individual contributors.
• Deep Domain Expertise: Strong understanding of ERP ecosystems, specifically SAP, S4Hana (Public & Private), ECC, BTP, and the complexities of enterprise software deployments and integrations.
• Proven execution: Demonstrated success in owning product strategy, roadmap delivery, and driving measurable business impact (KPIs, revenue, adoption).
• Operational Leadership: Experience defining clear roles, decision-making frameworks (e.g., RACI), and operating cadences for multidisciplinary teams.
• Customer-Centric Execution: A track record of bridging the gap between high-level product strategy and the reality of complex, on-the-ground customer implementations.
• Exceptional Communication: Strong storytelling and stakeholder management skills; able to align executive leadership, engineering, and external partners.
• Bachelor’s degree in a related field (Business, Computer Science, Finance, etc.); advanced degrees are a plus.

Qualifications

• Experience using AI and AI-related technologies, ready to thrive here.
• Embrace AI as an essential capability and apply it every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

Skills

• Strategic thinking and execution.
• Strong leadership and mentoring skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage cross-functional teams.
• Experience with ERP ecosystems, especially SAP.
• Proven ability to drive business outcomes through product strategy and roadmap delivery.

Benefits

• Total Rewards: Great compensation package, paid time off, and paid parental leave.
• Health & Wellness Benefits: Vary by location but generally include private medical, life, and disability insurance.
• Inclusive Culture and Diversity: Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and organizational culture.

Pay

Compensation details are confidential and will be shared upon successful completion of the interview process.

Schedule

Flexible work arrangements may be available based on business needs and location.