Director of Product Design - Leading FinTech Company

About the role

The Director of Product Design will lead a team of two designers and play a critical role in shaping the customer experience. This position requires a deep understanding of human-centered design principles and the ability to translate complex problems into simplified solutions. The ideal candidate will have a proven track record of delivering high-quality products and will be comfortable working closely with engineering, product, and marketing teams.

Responsibilities

• Keep design human-centered across the journey: research, flows, copy moments, edge cases. Define what “good” looks like for the customer.
• Run the full design arc: pull signal from research, sketch and prototype (using whatever tools make sense, including AI-assisted ones), run tight reviews, hand off specs engineers can build from, and stay involved through launch.
• Show up in roadmap and strategy conversations with Product. Contribute a vision and strong point of view on how we get there.
• Persistently partner with Engineering, Product, and Marketing so the product feels like one brand.
• Build the boring-but-important stuff: how critique works, how the design system evolves, how we reuse patterns, how we review AI-assisted work so it still meets our bar.
• Say no when something isn’t ready. That includes experiences that need clearer disclosure, better fallbacks, or a simpler path before customers see them.
• Strong data-informed product thinking: ability to leverage quantitative data, behavioral insights, experimentation results, and customer signals to inform design decisions, identify opportunities, and continuously improve the user experience.

Requirements

• 8+ years of experience in a fast-paced D2C product design environment.
• Player-coach, you’ll manage two designers and carry IC ownership on key work; you’re credible in craft, useful in the details, and accountable for your team’s outcomes.
• Senior product design leadership: strong end-to-end product sense, systems thinking, and a track record shipping great work with Product and Engineering in a fast environment.
• Intellectually curious and self-driven: you push into ambiguity, learn the domain, and move work forward without needing someone to script your week.
• Strong collaborator: Engineering, Product, and Marketing teams are excited to work with you. You build trust across functions and communicate design decisions with clarity and conviction.
• Extreme ownership mindset: you’re a self-starter who sets the example through your design craft, raises the bar for the team, and doesn’t wait to be told what to do.
• Proven ability to make strategic decisions and hold a strong POV on what the product should look and feel like—and the communication skills to get others behind it.
• Experience using Figma and Jira as core tools of your workflow.
• Experience and genuine excitement about leveraging AI to improve design efficiency and process. Here, we use Claude Design and Cursor as part of our design workflow.

Qualifications

• Fintech, investing, or other regulated consumer experience: comfort building UX that earns trust and holds up under scrutiny. Subscription product experience is a strong plus.
• Design systems and quality at scale: you know how patterns, critique, and consistency help teams move quickly without shipping sloppy work.
• AI in the workflow with outcomes: you’ve put AI-assisted design workflows in place in a way that actually changed how software gets delivered—speed, clarity, handoffs, reuse.
• Experience owning user research and understanding when it should meaningfully influence the design process — knowing when deeper customer insight is necessary, when rapid iteration is more appropriate, and how to apply research thoughtfully.

Skills

• Strong data-informed product thinking
• Player-coach leadership style
• Collaborative approach with cross-functional teams
• Experience with Figma and Jira
• Experience with AI in design processes

Benefits

• Competitive compensation package
• Flexible work schedule
• Health insurance benefits
• Professional development opportunities

Pay

Competitive salary based on experience and qualifications.

Schedule

Hybrid work schedule available.