Director of Premium Hospitality

About the role

The Director of Premium Hospitality oversees all aspects of premium operations, including Suites, Catering, and Group Sales, at Lumen Field. This position works on-site and reports to the Director of Operations.

Responsibilities

• Oversee all aspects of premium operations, including Suites, Catering, and Group Sales.
• Lead seasonal planning and event preparation to ensure readiness and flawless execution.
• Partner with culinary leadership to develop innovative and high-quality menus for all premium spaces.
• Ensure all premium operations align with Levy’s Core Signature Standards and Lumen Field brand expectations.
• Collaborate with internal teams and venue partners to enhance service quality, efficiency, and event-day performance.
• Recruit, train, and develop team members in Levy’s service standards and procedures.
• Foster engagement, motivation, and accountability across the Premium team.
• Conduct ongoing coaching, performance feedback, and progressive discipline as needed.
• Build and maintain strong relationships with suite holders, premium clients, and VIP guests.
• Partner with the location leadership team to continually improve guest satisfaction scores and service delivery.
• Oversee suite tastings, special events, and premium partner activations.
• Ensure all responsible service protocols, signage, and incident reporting procedures are consistently followed.
• Personally manage and resolve guest feedback to ensure every interaction reflects Levy’s values.
• Drive department-level financial performance through labor, cost, and inventory control.
• Complete monthly financial reporting, variance analysis, and action planning.
• Support loss prevention and cash handling compliance, including nightly cash drops and variance logs.
• Review consumption trends and collaborate with Purchasing and Culinary to adjust par levels and forecasts.
• Ensure accurate and timely completion of end-of-month inventory and required reports.
• Maintain compliance with all food safety, alcohol service, and PCI standards.
• Lead monthly safety training for team members and ensure all incidents are documented and addressed promptly.
• Oversee cleanliness, maintenance, and inspection of all premium spaces and equipment.
• Ensure operational readiness for every event and uphold a culture of safety and accountability.
• ServSafe and MAST certification required.

Requirements

• 5+ years of leadership experience in food and beverage or premium hospitality operations.
• Bachelor’s degree in Hospitality Management or related field preferred.
• Proven success managing large-scale or fine dining operations.
• Strong interpersonal and stakeholder management skills.
• High level of computer literacy and familiarity with Suites Management Systems or POS platforms. Proficiency in Microsoft 365 and BEO system management is preferred.
• Passion for hospitality, food, service, and premium guest experiences.
• Ability to lead large teams in a fast-paced, event-driven environment with professionalism and composure.

Qualifications

• Must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Skills

• Must have ServSafe and MAST certifications.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retailer’s Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Pay

$110,000 - $115,000

Schedule

On-site at Lumen Field