Director Of Hospitality

About the Role

Own the full guest and family experience in a skilled nursing and subacute setting. This role is about more than service—it’s about creating comfort, connection, and confidence during an important moment in someone’s life. You lead with warmth, confidence, and creativity, building real relationships and delivering custom, personalized experiences for each guest. You turn an unfamiliar place into a welcoming one, designing experiences that feel intentional, personal, and human.

Responsibilities

• Serve as the leader of the guest and family experience for the building
• Own the full subacute and short-term patient journey from admission to discharge
• Build real relationships with patients and families through daily rounding and connection
• Act as the primary problem solver and calm presence when concerns arise
• Collaborate closely with nursing leadership, administration, and department heads
• Lead tours for prospective families and referral partners
• Create memorable "white glove" moments that elevate the experience beyond expectations
• Drive patient satisfaction, testimonials, and Google reviews through authentic connection
• Share positive moments and stories through approved social media channels
• Track guest experience and follow up consistently to ensure no one falls through the cracks
• Participate in weekly leadership meetings and contribute ideas and solutions
• Represent the hospitality department with confidence, professionalism, and pride

Leadership

This is a formal leadership role with ownership, accountability, and visibility. Your voice and presence directly impact the reputation of the building and the experience of every guest.

Schedule

Full-time position, Tuesday through Saturday, 9 AM to 5 PM.

Pay

Starting salary of $60,000 with growth opportunities as the department expands.

Benefits

• Competitive salary with room for growth
• Paid time off
• Ongoing training and development
• Strong leadership support and mentorship
• A positive and mission-driven culture
• Recognition for great work and meaningful impact

Qualifications

• Strong people skills and natural leadership presence
• Thrives on connection, purpose, and responsibility
• Enjoys being visible, trusted, and relied upon
• Desire to make a real difference every day

Additional Notes

• No medical or clinical background is required
• Hospitality, customer service, or people-facing experience is a plus but not required
• Compassion, confidence, and work ethic matter more than a resume

About Autumn Lake Healthcare

This is a growing company redefining what hospitality looks like in healthcare. You are stepping into a program that is being built, shaped, and elevated—offering purpose, leadership, and a role you’ll be proud to talk about.