Director of Hospitality

Position Summary

The Director of Hospitality is responsible for creating and delivering a best-in-class independent living experience that emphasizes lifestyle, service excellence, and resident satisfaction. This role oversees all hospitality-driven functions—including dining, housekeeping, life enrichment, concierge services, and resident engagement—to ensure a vibrant, engaging, and service-oriented environment.

Requirements

• Supports the mission, vision and goals of the organization, upholding and promoting company culture and vision.
• Design and execute a comprehensive independent living lifestyle program that promotes engagement, wellness, socialization, and purpose.
• Lead the development of signature programming aligned with resident interests (social events, cultural outings, wellness initiatives, lifelong learning).
• Foster a hospitality-first culture focused on personalization and proactive service delivery.
• Continuously evaluate and enhance the overall resident experience through feedback and engagement metrics.
• Oversee daily operations of:
  • Dining services
  • Housekeeping and laundry
  • Concierge/front desk services
  • Life enrichment and activities
• Ensure consistent delivery of high-quality service standards across all departments.
• Collaborate with department leaders to create seamless, resident-centered service experiences.
• Promote flexible dining options, resident choice, and elevated service standards.
• Monitor satisfaction scores and implement continuous improvement initiatives.
• Recruit, develop, and lead a high-performing hospitality team.
• Coach leaders and frontline staff on service excellence, resident engagement, and relationship-building.
• Foster a culture of accountability, recognition, and continuous improvement.
• Ensure proper staffing levels aligned with service expectations.
• Serve as a visible leader, building strong relationships with residents and families.
• Address concerns proactively and resolve issues with a service recovery mindset.
• Facilitate resident meetings, councils, and feedback sessions.
• Develop and manage departmental budgets.
• Optimize labor and expenses while maintaining exceptional service delivery.
• Identify opportunities for revenue enhancement through programming and services.
• Ensure hospitality services meet internal standards and applicable regulations.
• Track and analyze key performance indicators (occupancy experience, satisfaction, engagement levels).
• Lead continuous improvement initiatives based on data and feedback.

Salary Description

$75,000-$85,000