Director Of Hospitality

About the role

The Director of Hospitality leads the guest and family experience in a skilled nursing and subacute setting. This role involves creating comfort, connection, and confidence during important moments in someone's life. The role requires leading with warmth, confidence, and creativity, building real relationships, and delivering custom, personalized experiences.

Responsibilities

• Serve as the leader of the guest and family experience for the building
• Own the full subacute and short-term patient journey from admission to discharge
• Build real relationships with patients and families through daily rounding and connection
• Act as the primary problem solver and calm presence when concerns arise
• Collaborate closely with nursing leadership, administration, and department heads
• Create memorable white-glove moments that elevate the experience beyond expectations
• Drive patient satisfaction, testimonials, and Google reviews through authentic connection
• Share positive moments and stories through approved social media channels
• Track guest experience and follow up consistently to ensure no one falls through the cracks
• Participate in weekly leadership meetings and contribute ideas and solutions

Requirements

• Strong people skills and natural leadership presence
• Natural ability to connect, thrive on purpose, and be responsible
• A desire to make a real difference every day
• Able to be visible, trusted, and relied upon
• A passion for hospitality, customer service, or people facing experience

Qualifications

• No medical or clinical background required
• Compassion, confidence, and work ethic matter more than a resume

Skills

• Strong interpersonal and communication skills
• Ability to build and maintain relationships
• Problem-solving and conflict resolution skills
• Leadership and team management skills
• Customer service orientation

Benefits

• Competitive salary with room for growth
• Paid time off
• Ongoing training and development
• Strong leadership support and mentorship
• A positive and mission-driven culture
• Recognition for great work and meaningful impact
• A role where your effort is noticed and valued

Pay

$60,000 starting salary with potential for growth

Schedule

Full-time position, Tuesday through Saturday, 9 AM to 5 PM