Director of Hospitality

About Us

The Director of Hospitality is a front-of-house leadership role responsible for curating customized, luxury-level experiences for every patient and their families. This role is not focused on activities; instead, it centers on delivering attentive, “white glove” service and ensuring each stay feels unique and five-star.

Key Responsibilities

• First Impressions and Custom Welcome Experiences
• Create and implement customized, comfort-focused touches to elevate each patient’s stay.
• Design and coordinate with staff to meet unique patient and family requests.
• Anticipate and respond to needs before they arise, delivering exceptional service that mirrors a luxury hospitality experience.
• Regularly check in to ensure all needs are met, providing updates and handling any requests with empathy and care.
• Gather feedback and testimonials from patients and families to build our reputation as a five-star care facility.
• Work collaboratively to address any concerns that arise, turning feedback into opportunities for improvement.
• Quickly and gracefully handle any issues that may arise during a patient’s stay, acting as a patient advocate and service champion.
• Follow up to ensure each patient leaves with positive memories of their stay.
• Lead and inspire the hospitality team to provide consistent, high-quality, and compassionate service.
• Emphasize professionalism, attention to detail, and an instinct for service that feels personalized.
• Conduct regular training and coaching to align the team with Autumn Lake’s five-star standards and hospitality vision.
• Curate the aesthetic and ambiance of Autumn Lake at Lindwood to create a warm, welcoming environment.

Qualifications

• Experience in hospitality, luxury customer service, or a similar front-of-house role (no healthcare experience required).
• A positive, professional demeanor with excellent interpersonal skills.
• Ability to work nights, weekends, and holidays as part of a flexible schedule.
• Strong organizational and problem-solving skills, with a proactive approach to guest needs.

What We Offer

• A competitive salary and benefits package.
• The chance to shape a newly developed hospitality department in a high-profile role.
• An opportunity to deliver meaningful, memorable experiences that set a new standard in patient-centered care.