Director of Payment Services

About the role

As the Director of Payment Services, you'll provide strategic and operational leadership for ACH processing, wire transfers, check processing, mobile deposits, person-to-person payments, account-to-account transfers, and other payment channels and services. You'll partner closely with the Vice President of Cards and Payment Services to drive operational excellence, regulatory compliance, service quality, innovation, and risk management while leading a high-performing team that supports an exceptional member experience. This position also actively supports and promotes the credit union movement through political advocacy.

Responsibilities

• Lead payment operations including ACH, wire transfers, electronic payments, settlements, reconciliations, exception processing, and operational controls.
• Develop and execute strategies to improve efficiency, scalability, service quality, and member experience while aligning with organizational objectives.
• Ensure compliance with applicable regulations, including BSA/AML/OFAC requirements, and oversee audits and examinations.
• Establish strong internal controls and drive performance management to maintain a collaborative, service-focused culture.
• Leverage reporting and data insights to enhance operational effectiveness and support strategic objectives.
• Manage vendor relationships and third-party service providers.

Requirements

• Minimum of five years of management experience with demonstrated success developing leaders, coaching employees, fostering accountability, and building high-performing teams.
• Minimum of 8–10 years of progressive experience in financial institution operations, payment services, treasury services, or related disciplines.
• Bachelor's degree in Business or a related field, or equivalent experience.
• Advanced Microsoft Excel and data analysis skills are a plus.

Qualifications

• Extensive knowledge of payment systems, regulatory requirements, fraud prevention practices, operational risk management, and industry best practices.
• Strong analytical, business, and problem-solving skills with the ability to evaluate operational performance and identify trends and risks.
• Experience utilizing payment processing platforms, reporting tools, and payment technologies preferred.

Benefits

• A collaborative and positive workplace culture
• Initial and on-going support, training and mentorship with promotion opportunities
• Competitive wages and bonuses
• Paid holidays and paid time off
• 100% credit-union-paid employee coverage for medical, dental, vision, life and disability insurance; dependent coverage also available
• 401k Plan with an amazingly generous credit union match
• Tax-saving Flexible Spending and Health Savings Plans
• Premier membership perks, company clothing, wellness and recognition programs

Pay

$159,257/year DOE + bonus

Schedule

Full-time, Hybrid and Exempt