Director of Payments

About the role

Lumion is the AI-first operating system for trade and technical schools, managing the full student journey from inquiry to graduation across engagement, enrollment, payments, and student success. This is a general manager role where you own payments as a business: the P&L, volume, servicing, collections, reporting, and the student payment portal. You will report to the CEO and carry the financial targets for payments.

Payments is live on 345+ of our 500+ schools. Your opportunity is to expand adoption across the remaining schools, increase usage among existing users, and maintain our 91.6% collection rate as the book grows.

Responsibilities

• P&L Ownership: Manage revenue, margin, unit economics, and growth plans for the payments business.
• Origination and Usage: Drive volume onto the platform by onboarding more schools and increasing enrollment throughput among existing schools.
• Servicing and Collections: Oversee the in-house, US-based servicing team, workflows, and borrower experience to maintain and improve collection performance while ensuring audit readiness.
• Reporting: Provide accurate and timely reporting on origination, collections, and portfolio health for schools, executives, and the board.
• Payments Product: Own improvements and maintenance for:
  • The student payment portal (reducing friction and improving conversion).
  • School portal features related to payments.
  • Tools used by the servicing team for collections and servicing.

Your team

You will inherit a team of seven: a Director of Compliance, a Servicing Lead, and five servicers. Compliance, including 48-state licensing and FDCPA adherence, is already fully staffed and operational.

How we work

Decisions are made directly with minimal layers. You’ll be involved in key decisions, and the path from identifying issues to implementing fixes is streamlined. The company operates lean, scaling through automation and AI agents rather than headcount. This role is in-office in South Jordan, Utah, as we believe the owner of the payments engine should collaborate closely with the team building it.

Requirements

• Experience in consumer finance, payments, loan servicing, collections, or fintech operations.
• Hands-on expertise in building systems and fixing processes; preference for being close to the work rather than managing from a distance.
• Strong analytical skills, with a focus on cohort performance, collection rates, and unit economics.
• Proven leadership in servicing, collections, or operations teams, driving high performance.
• Product sense: ability to identify and prioritize improvements in portals or workflows.
• Must be authorized to work in the U.S. and willing to work in-office in South Jordan, Utah.

Benefits

• Competitive base salary for a senior operator, with a $50K bonus tied to payments targets.
• Meaningful equity stake aligned with the payments business’s revenue share.
• 401(k) retirement plan.
• Unlimited PTO.
• Health, dental, and vision coverage via QSEHRA reimbursement.
• Monthly tech and wellness stipends.