Director, Payment Operations

The Work

We're looking for a Director, Payment Operations to join our San Francisco office and help scale the operational backbone behind Ripple's payment products. This is a high-impact role at a company redefining how value moves around the world.

Reporting to the Senior Director of Product Operations, you'll build a scalable, 24/7 operating model that connects complex financial products to seamless operational delivery. You'll support Ripple's core payment products optimizing processes and applying a systems-thinking approach to automate operations at global scale. You'll partner closely with Product, Trading, Risk, Treasury, and Engineering to make execution reliable, fast, and repeatable.

WHAT YOU’LL DO

• Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products
• Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counterparties
• Support exchange and bank connectivity, integrating data into core operational processes
• Lead the transformation of reconciliation from manual to automated across a suite of products
• Absess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions
• Become a go-to expert on finance operational flows by documenting and refining existing processes with key partners
• Support a globally distributed customer base for our 24x7 offerings, including weekend and holiday activity

WHAT YOU’LL BRING

• 10+ years in operations supporting payment services, trading, or middle office, with at least 3–5 years in a leadership capacity
• A sharp eye for detail and the ability to stay organized and solve problems in a fast-moving environment
• Familiarity with payment services, collections, markets, and instruments (e.g. OTC, crypto, derivatives) and core reconciliation principles
• Comfort working in Google and Microsoft applications (ideally Excel and VBA)
• Experience building and/or supporting connectivity with banks, exchanges, or crypto platforms
• Exposure to automation initiatives and SQL query creation for daily operations is preferred