DIRECTOR OF PATIENT CARE SERVICES (LHCSA)
About the role
At Matter of Care, quality care begins with compassionate leadership. We are seeking an experienced nursing leader to guide clinical operations across our Licensed Home Care Services Agency (LHCSA), champion regulatory excellence, and help ensure that every client receives safe, coordinated, person-centered care. This is an opportunity to shape clinical practice, develop teams, and make a meaningful impact on the people and communities we serve.
Responsibilities
- Lead daily LHCSA clinical operations across agency branches, ensuring safe, effective, efficient care and appropriate staffing coverage.
- Oversee clinical managers, supervisors, and companion field supervision, including competency assessments, orientation, and ongoing staff development.
- Ensure compliance with applicable federal, New York State, local, contractual, and Department of Health requirements; maintain and update clinical policies and procedures.
- Direct clinical documentation and chart audits, including plans of care, duty sheets, incident reports, infection control records, and required staff health documentation.
- Lead quality improvement initiatives, analyze clinical and operational trends, and prepare productivity, compliance, and quarterly quality reports.
- Develop annual clinical education and in-service training plans to strengthen skills, consistency, and quality of care.
- Partner with Business Development to evaluate appropriate referrals, support outreach, and contribute clinical expertise to responsible agency growth.
- Coordinate nursing assessments, admissions, follow-up visits, team conferences, and clinical on-call coverage as needed.
- Collaborate with Human Resources, Operations, interdisciplinary teams, and other stakeholders to resolve issues and enhance the client experience.
- Conduct regular visits to both agency branches and provide hands-on nursing leadership within the scope of licensure as needed.
Requirements
- Active Registered Nurse (RN) license to practice in New York State.
- Associate degree in nursing or a related qualifying nursing program.
- At least five years of supervisory experience in home health care.
- At least one year of experience caring for a frail or elderly population, or willingness to complete required PACE training upon hire if otherwise qualified.
- Ability to meet applicable professional licensure, health clearance, immunization, and role-specific competency requirements.
Qualifications
- Bachelor’s degree preferred.
- Experience overseeing LHCSA clinical operations, regulatory compliance, quality improvement, and multidisciplinary clinical teams.
Benefits
- 28 Paid Time Off (PTO) days annually
- 9 Paid Holidays
- Tuition reimbursement up to $5,250 annually
- 403(b) retirement plan with employer contributions
- Medical, dental, and vision coverage
- Health Savings Account (HSA) and Health Reimbursement Account (HRA) options
- Flexible Spending Accounts (FSA)
- Transit and commuter benefits
- Gym reimbursement up to $400 annually
- Employee Assistance Program (EAP)
- Relias learning platform and professional development opportunities
Pay
Salary Range: $150,000.00 - $155,000.00
Schedule
Monday–Friday daytime leadership schedule
About the company
Matter of Care is a member of the CenterLight Health System family and is dedicated to helping older adults receive high-quality, coordinated healthcare services while maintaining their independence and dignity. Through a participant-centered approach and strong community partnerships, we work every day to improve health outcomes and quality of life for the individuals and families we serve.