Director of Patient Care Services

About the role

The Director of Patient Care Services oversees all nursing and professional services for the Private Duty Division of At Home Care of Kentucky.

Responsibilities

• Keeps Administrator informed of all events which occur.
• Advises the Administrator as to basis of contracting health services to be provided.
• Provides the Administrator with statistical data involving patients and health services areas, as required.
• Evaluates, reviews, and implements policies and procedures, goals and objectives and standards of care relevant to patient services and personnel functions, under the direction of Administrator and Compliance Officer.
• Ability to adequately assess and reassess pain. Utilizes appropriate pain management techniques.
• Educates the patient and family regarding pain management.
• Demonstrates knowledge of medications and their correct administration based on age of the patient and the patient’s clinical position.
• Follows the five (5) medication rights and reduces the potential for medication errors.
• Addresses and supports cultural practices, as long as such practices do not harm others or interfere with the planned course of medical therapy.
• Captivates and coordinates all patients’ services by reviewing plans of treatment, assuring case conferences are conducted, reviewing clinical and progress notes, periodic patient evaluations and determining frequency and/or staffing patterns.
• Aids in the Agency’s goal of retaining quality personnel by appropriately hiring, orienting, training, evaluating and disciplining personnel within established policy.
• Schedules personnel to ensure proper coverage within authorized staffing levels.
• Develops and provides orientation and training programs for Agency personnel.
• Ensures personnel receive timely, complete, and documented orientation and training.
• Conducts performance evaluations in a timely, measurable, and objective manner. Communicates this information to the Administrator.
• Communicates and coordinates with physician’s offices, payers, patients/families, outpatient services and inpatient coordinator, regarding the care and status of the patient.
• Participates in the Agency’s information management and performance improvement programs.
• Supports and complies with the Agency’s policies.
• Completes annual education requirements, as required.
• Maintains regulatory requirements, including all state, federal, and accreditation requirements.
• Maintains confidentiality of all records and reports maintained for all patients.

Qualifications

• Registered Nurse with a bachelor’s degree in nursing from an accredited program with a current Kentucky nursing license and at least one year supervisory and administrative experience.
• Current CPR certification or willingness to obtain, current TB skin test or willingness to obtain, and competency in general nursing skills, techniques, and practice.
• Three years of experience in home health, private duty, and/or community health preferred but not required.
• Excellent communication skills (both written and oral), in order to interact effectively with all supervisors, coworkers, medical providers, patients, family members, nurses, and the community.
• The ability to plan, coordinate, and direct the medical services of At Home Care of Kentucky.
• Work will primarily be performed in the agency office, with visits to patient homes as needed.
• Adequate transportation or the ability to travel to all necessary work sites.