Director of Patient Care Services

About the role

The Director of Patient Care Services provides oversight of dental faculty and fourth‑year students in the clinic. Combining dental knowledge with administrative skills, the Director is responsible for maintaining a high standard of patient care, keeping the clinic running smoothly, and staying within budget.

Responsibilities

• Run and supervise the daily business‑related activities of the LECOM School of Dental Medicine patient clinic.
• Assist the course director of the Comprehensive Care Outreach Clinic Rotation (course numbers CCC1004 and CCC1005) and perform all duties associated with being a LECOM SDM course director.
• Supervise, train, and evaluate clinical preceptors.
• Ensure all dental group practices have proper faculty coverage and monitor daily attendance of preceptors in KRONOS.
• Monitor and track student progress in completing prerequisites for competency exams.
• Set up and supervise administration of clinical competency exams.
• Monitor attendance of D‑4 students in dental group practices.
• Instruct students on adjunct products approved by the SDM.
• Follow OSHA and Standard/Universal Precautions at all times and monitor students in infection control procedures.
• Monitor and report supply inventory in the clinic.
• Interface with IT staff on computer operations; become proficient in axiUm software and train staff members in its use.
• Handle daily, weekly, monthly, and yearly financial accounting and reporting.
• Oversee protocols related to revenue collection, including processing Florida Medicaid and Medicare.
• Advocate for patients and manage protocols that aid patients in reimbursement of insurance claims.
• Assist in recruitment, interviewing, and hiring of faculty and other staff.
• Conduct training sessions, in conjunction with the patient care coordinator supervisor, to instruct faculty and other staff.
• Help develop marketing strategies for recruitment of clinical patients.
• Maintain confidentiality of work‑related information and materials.
• Demonstrate openness, patience, creativity, enthusiasm, understanding, and teamwork; uphold equal‑opportunity employer requirements.
• Contribute to overall student success, including advising and student outcomes.
• Support LECOM’s mission by participating in institutional fundraising, scholarship auction, and scholarly activity.
• Represent LECOM in the community through board service, fundraisers, and outreach.
• Accept other duties as assigned to meet department needs.

Requirements

• Exceptional managerial and leadership skills with the ability to implement equality at work.
• Effective written and verbal communication skills.
• Excellent accounting, finance, and business procedure skills, including handling cash, checks, credit cards, and debit cards.
• Ability to work effectively under pressure in a fast‑paced environment.
• Confidence in handling ambiguity and fluid situations, with common sense and pragmatism.
• Ability to work with individuals at all organizational levels, applying equal enthusiasm to routine and high‑profile tasks.
• Strong organizational and planning skills, accuracy, attention to detail, and follow‑through.
• Capability to maintain an established work schedule and prioritize multiple tasks and demands.
• Interpersonal skills including tact and diplomacy.
• Strong computer literacy: Microsoft Excel, Word, Outlook, PowerPoint, and accurate data entry.
• Ability to establish and maintain effective working relationships.
• Commitment to cooperate collegially, respecting workplace dignity and EEO regulations.
• Reliability to report to work as scheduled and devote full attention to LECOM’s mission.
• Willingness to accept work directives from managers and supervisors respectfully.

Qualifications

• D.D.S. or D.M.D. degree from an American Dental Association‑accredited dental school.
• Current Pennsylvania dental license (or ability to obtain one).
• Advanced training in a general dentistry residency program from an ADA‑accredited college, university, or hospital‑based residency program (preferred).
• Teaching experience in dental academia (preferred).
• Minimum 5–10 years’ experience working in and overseeing the operation of a dental practice.