Director of Patient Access

Position Summary

The Director of Patient Access (D-PA) directs the operations of hospital patient registration areas and the Switchboard department functions improving business processes and supporting critical business strategies by directing the process redesign, system design, development, testing, implementation, and on-going support of business applications for the organization.

Qualifications

• Education: Bachelor’s Degree (BS) in Business Administration, Health Care Management or a health-related field OR may substitute an additional 5 years of CMC specific leadership experience for a total of 10 years.
• Experience: Minimum 5 years’ experience in management experience in acute care facility required. Previous operations management experience preferred.
• Knowledge: Knowledge of elementary principles of management required. Knowledge of leadership, creativity, teaching, education, and group dynamics required. Knowledge of program development and administration required.

Duties & Responsibilities

• Manage all aspects of patient registration and switchboard operations including but limited to pre-registration, registration, financial counseling, collections, and switchboard operations.
• Serve as a functional liaison in regard to registration and switchboard communication issues.
• Direct and participate in project management, system analysis, planning and design, product evaluation, installation and support and system management for business related applications.
• Provide analysis and context for monthly performance.
• Document, escalate, and manage the resolution of issues that arise and impact registration and switchboard management operations.
• Use data and reports to perform root cause analyses to identify areas where the process may not be working effectively or efficiently.
• Lead process improvement efforts in the entity or in Patient Access and Switchboard operations to drive improvement.
• Analyze Key Performance Indicators (KPI) data to coordinate and manage health information outcomes and where appropriate, leads cross-functional projects.
• Work effectively and collaboratively with leadership colleagues, physicians, department heads, and members of executive leadership team and various staff lines.
• Function effectively in a highly matrixed organization and a demonstrated track record of delivering projects that meet or exceed client needs.
• Profilcency with Microsoft Outlook, Word, Excel, Explorer and PowerPoint.
• Provide exemplary core customer service skills.
• Display strong organizational skills.
• Regularly utilize strong verbal and written communication skills.
• Exercise independent judgement with strong analytical skills.