Director of Parts & Service Sales

Position Requirements/Qualifications

• Education/ Certification: Post-Secondary Degree in Sales, Marketing, Business Management or a related program OR equivalent experience
• Must have or be able to obtain a valid passport for cross border travel
• Must have valid drivers’ license with clean driving record
• Must be able to pass a pre-employment background check
• Previous experience managing inside/outside sales team or experience in a related position
• Experience leading and training others, including employee engagement initiatives
• Sales experience with the Joe Johnson Equipment lines or similar product lines and/or Parts and Service Sales would be an asset
• Proficiency developing, implementing and leading product lines over a large territory – including the development of strategic and tactical approach
• Advanced experience using a CRM, MS Office Suite, with a focus on Microsoft Word, Excel and Outlook

Position Responsibilities

• Understand the key parts and service sales strategies in each market and partner with each PSSR to support in execution of those strategies
• Lead Sewer Camera Product Line across all territories – working with the vendor and the regional directors to establish and maintain competitive advantage
• Directly lead the Ontario Sewer Camera product specialist including territory management, goals and objectives
• Directly lead the PSSR Refuse in Ontario to further enhance Refuse product support sales
• Lead Inside Sales Specialist to support consistent pricing of PSSR Tier II and Equipment pricing
• Develop strategic parts programs to achieve parts objectives
• Develop marketing and promotional programs in collaboration with Marketing team
• Develop and maintain strong customer relationships and manage any escalated issues to ensure overall customer satisfaction
• Ride along with PSSR’s on their regular on-site visits and provide support and feedback
• Maintain vendor relations and agreements for specific vendors
• Support the development of new product offerings and assess potential
• Create and monitor sales objectives in collaboration with the parts and service departments
• Provide reports and updates to leadership team as to PSSR performance, opportunities, and challenges
• Forecast sales targets and create revenue targets based on strategic plans
• Identify hiring needs in the PSSR team and assist with recruitment/onboarding
• Mentor and support the PSSR team against objectives
• Identify PSSR training requirements and performance management needs and address in collaboration with the Regional Directors
• Attend industry events and act as an ambassador for product lines - remain up to date with industry trends and business landscape
• Complete additional projects and tasks as required to support overall company objectives