Director of Outlets - Hotel Daphne

About the Role

The Director of Outlets will collaborate closely with the broader Hotel Daphne operations team, reporting to the General Manager, while overseeing the day-to-day operation and the execution of special events. This individual will lead the F&B management and hourly team on-site, ensuring exceptional service, excellent food and beverage quality, and a collaborative work environment. The role is highly visible, requiring excellent communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies.

Responsibilities

• Responsible for short and long-term planning and the management of the Food and Beverage operations in the front and back of the house
• Develop high standards of service, presentation and cleanliness standards
• Lead and assist in the recruitment and selection of your staff for bartenders, barbacks, servers, hosts, etc.
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance, and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
• Coordinate food and beverage operations for your restaurant and other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Exercise quality control for both food and beverage
• Maintaining Bunkhouse/Hyatt standards of service and ensure their implementation
• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Staff
• Coach and counsel employees to reflect Bunkhouse and Hyatt service standards and procedures
• Train and lead the monthly inventory process, ensuring existing partnership with finance department is elevated
• Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position

Required Experience & Qualifications

• Leadership in an upscale Restaurant experience preferred, seeking 5+ years of managing and leading a team
• Strong knowledge of food, beverage, and service standards
• Private and small event execution
• Experience in menu engineering and cost evaluation
• Experience in POS programming and maintenance
• Payroll and tip handling experience
• Must be able to navigate all food and beverage areas and consistently perform essential job functions
• Proficiency in using moderately complex computer systems is necessary
• Ability to assess product quality through smell, taste, and appearance is essential
• Serve safe or similar food safety certification

Preferred Qualifications

• Boutique and or Luxury Hotel restaurant experience a plus but not required
• Dining & Beverage programming experience such as holiday planning, dj booking, marketing support
• Toast POS proficiency
• Evention and UKG or similar payroll system use
• Wine certificate such as WSET or similar

Benefits

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more