Director of Operations - Valet & Parking Services - Maine Health

About the role

The Director of Operations at Towne Park is responsible for the effective operational leadership of a specific site or sites. Key responsibilities include setting and achieving financial and operational targets, managing budgets, and driving business development.

Responsibilities

• Leads team in the achievement of financial and operational targets through the establishment of a positive culture, clear expectations, and policy & procedure implementation.
• Directs the activities and priorities of site operational leaders and support team members within the business unit to maximize productivity and profitability.
• Maintains knowledge of operational requirements and business reporting procedures affecting the business and ensures Towne policies, procedures, and reporting are in compliance throughout the business unit.
• Prepares, presents, and achieves site operating budget, marketing and sales plan, and capital budget.
• Partners with hotel leadership to actively manage key property issues including capital projects and customer service.
• Trains and coaches operational leaders and other assigned business unit support team members in all aspects of their responsibilities to properly run the business unit in compliance with contractual obligations, legal obligations, and the policies of Towne.
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance within the business unit. Assesses work processes regularly to ensure functionality, effectiveness, and efficiency. Works closely with business unit operational leaders and other assigned support team members to improve the performance of their respective disciplines.
• Ensures operational leaders and other assigned support team members understand and meet the expectations of clients, associates, and Towne. Establishes and maintains current associate, client, and potential client relationships. Collaborates with client leadership to identify and develop strategies for new business development opportunities.
• Presents and sells Towne services to potential and existing clients. Partners with sales managers to develop action plans and programs to identify and reach targeted prospects. Ensures follow up with leads and referrals resulting from sales activity. Networks and develops business relationships in the local community leading to sales lead generation.
• Meets regularly with operational leaders to determine progress in meeting the essential goals and objectives of staffing and retention within their departments. Meets regularly with site Talent Engagement Manager to analyze labor trends and staffing levels to accurately forecast and fulfill workforce-staffing needs. Partners with Talent Acquisition in the administration of the site’s recruitment initiatives. Participates in the recruitment and development of management talent to support growth and succession planning within the site and throughout the company.
• In conjunction with site Talent Acquisition, provides strategic and tactical direction and support to operations leaders and support staff to ensure training programs meet business objectives. Evaluates site training program effectiveness and makes adjustments as needed. Prepares associates for advancement by ensuring execution of management training and development programs. Identifies high potential employees and prepares them for additional responsibility.

Qualifications

• Education: Bachelor’s degree from a four-year college or university. MBA or Master’s degree preferred.
• Required Licensure, Certification, Etc.: N/A
• Work Experience: A minimum of 8-10 years of operations management experience OR equivalent combination of education and/or experience. Previous experience in a senior leadership role. Experience in managing budgets, revenue proposals and forecasting results. Previous P&L and income statement responsibility.
• Knowledge: Demonstrated knowledge of budget planning and financial controls. Extensive knowledge in sales, employment practices, and business development.
• Skills: Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company. Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures. Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications. Ability to compose professional internal and external business communications including reports, proposals, memos, letters, and e-mails. Written and verbal communication skills to effectively address all levels of individuals. Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various technology applications. Ability to effectively plan, set priorities, and manage complex projects simultaneously while working under pressure to meet deadlines and achieve business results.

Benefits

• Medical, dental, and vision insurance.
• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Eligible to enroll in the company’s 401k retirement savings plan.
• Accrues 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Receives 6 paid holidays throughout the calendar year and accrues up to a maximum of 4 paid floating holidays per calendar year.

Compensation

Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $100,000-$120,000. A relocation package may be considered.

Additional Compensation

Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. Working Environment The majority of work will be performed in a climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion. Travel Travel of up to 10% may be required.