Operations Director - Healthcare

Responsibilities

• Run daily clinic operations, with primary responsibility for patient flow, provider schedules, and admin team coordination.
• Oversee billing, payroll support, vendor relationships, and regulatory compliance, keeping these functions running smoothly.
• Manage and improve our operational systems, including Charm EHR, Google Workspace, and ClickUp.
• Supervise and develop our current staff of 3 administrative employees and serve as the point of contact for all doctors' administrative needs.
• Hire, onboard, and train all new team members in collaboration with clinic leadership, including training and coaching of the medical team in clinic policies and practices.
• Handle inventory, supplies, clinic events, and selected marketing coordination, with attention to the clinic’s day-to-day needs.
• Track operational data to identify key trends and opportunities.

Qualifications

• 3+ years directly managing operations, supervising at least 5 employees, and overseeing revenue of $1 million or more.
• Demonstrated ability to manage multiple priorities, improve processes, and keep day-to-day operations running smoothly.
• Strong communication, leadership, and problem-solving skills.
• Direct experience with CRM, Office, and accounting systems and workflow.
• Comfort with technology, project management, and reporting tools.
• Bonus experience in a healthcare operation such as a naturopathic, integrative, or functional medicine clinic.
• Working knowledge of HIPAA, EHR systems, insurance billing, and provider scheduling.

About the role

The Full Circle Natural Medicine is seeking a strong, hands-on operations leader with 3 or more years of managerial experience. Our ideal candidate is organized, direct, and confident in making decisions. They use sound judgment and a calm, proactive leadership style, are emotionally intelligent, and communicate well. As the clinic’s director, they will focus on daily operations, work closely with the doctors and admin team, and take ownership of the clinic’s operations.

Pay

The salary range for this position is $80,000 to $90,000 per year, depending on experience and qualifications. We are committed to transparency and ensuring competitive compensation for the right candidate.