Director of Operations - (Residential Multi-Family Property Management)

About the role

The Director of Operations is responsible for managing operations and maximizing financial value of a diverse, multi-site residential portfolio of affordable (LIHTC, HUD Section 8, etc.) apartment communities. An associate in this role will be assigned to manage a portfolio of properties in the Northeastern Region of the US (PA, MD, NJ, NY, etc.). It is anticipated that this position will be based in the Philadelphia, PA metro region; routine daily/weekly travel to multi-family apartment communities within the portfolio will be required.

Responsibilities

• Review monthly financial reports, prepare owner reports and attend asset management meetings
• Answer questions from owner, government agencies, financial institutions, auditors, accounting, staff, etc.
• Hire, oversee and evaluate staff, approve raises, counsel and administer personnel decisions
• Maintain compliance with federal, state and local regulations as well as Company policies and procedures
• Inspect site and implement standards
• Supervise, train and conduct staff meetings with Regional Property Manager(s), Community Managers and other team members
• Enforce safety standards and training for staff
• Follow up as needed on all aspects of property management
• Prepare and implement budget
• Negotiate contracts on behalf of the property(ies)/company subject to approvals
• Prepare for regulatory agency inspections

Requirements

• Minimum 5+ years of experience in affordable LIHTC & HUD Project Based Section 8 multi-family affordable housing property management
• Successful experience with certifications, recertifications, REAC/NSPIRE inspections, and MORs is required
• Successful experience managing a large portfolio as a Regional Property Manager Senior Regional Property Manager, or higher
• Working knowledge of all aspects of property management, accounting, inspections, collections, evictions, marketing, etc.
• Willing to travel extensively to be on-site at properties within the RPM's assigned portfolio
• Computer skills – Must have strong experience with Yardi and Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)
• Understanding of financials, budgets, regulations, all applicable affordable programs, local and state statutes
• College degree preferred, but not required. CPM/HCCP/COS/certification or equivalent strongly preferred
• Superb organizational, e-mail communications, and time-management skills, and able to successfully multi-task and prioritize
• Customer service - common courtesy and good communication skills with residents, clients, employees, and other individuals at all levels
• Works well with minimal supervision and direction
• Strong leadership, management, and supervisory skills
• Ability to train and evaluate others, and develop skills and effectively manage performance
• Strong resident relations skills, and a role model in conflict resolution and customer satisfaction
• Valid, unrestricted driver's license and reliable transportation to provide effective coverage and oversight for assigned community portfolio

Qualifications

• Minimum 5+ years of experience in affordable LIHTC & HUD Project Based Section 8 multi-family affordable housing property management
• Successful experience with certifications, recertifications, REAC/NSPIRE inspections, and MORs is required
• Successful experience managing a large portfolio as a Regional Property Manager Senior Regional Property Manager, or higher
• Working knowledge of all aspects of property management, accounting, inspections, collections, evictions, marketing, etc.
• Willing to travel extensively to be on-site at properties within the RPM's assigned portfolio
• Computer skills – Must have strong experience with Yardi and Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)
• Understanding of financials, budgets, regulations, all applicable affordable programs, local and state statutes
• College degree preferred, but not required. CPM/HCCP/COS/certification or equivalent strongly preferred
• Superb organizational, e-mail communications, and time-management skills, and able to successfully multi-task and prioritize
• Customer service - common courtesy and good communication skills with residents, clients, employees, and other individuals at all levels
• Works well with minimal supervision and direction
• Strong leadership, management, and supervisory skills
• Ability to train and evaluate others, and develop skills and effectively manage performance
• Strong resident relations skills, and a role model in conflict resolution and customer satisfaction
• Valid, unrestricted driver's license and reliable transportation to provide effective coverage and oversight for assigned community portfolio