Director of Operations - (Residential Multi-Family Property Management)

About the role

The Director of Operations is responsible for managing operations and maximizing financial value of a diverse, multi-site residential portfolio of affordable (LIHTC, HUD Section 8, etc.) apartment communities. An associate in this position will be assigned to manage different properties in a region; this region will be primarily in the Washington, DC (VA/MD/DC) Metro Area; routine daily/weekly travel to multi-family apartment communities will be required.

Responsibilities

• Review monthly financial reports, prepare owner reports and attend asset management meetings
• Answer questions from owner, government agencies, financial institutions, auditors, accounting, staff, etc.
• Hire, oversee and evaluate staff, approve raises, counsel and administer personnel decisions
• Maintain compliance with federal, state and local regulations as well as Company policies and procedures
• Inspect site and implement standards
• Supervise, train and conduct staff meetings with Regional Property Manager(s), Community Managers and other team members
• Enforce safety standards and training for staff
• Follow up as needed on all aspects of property management
• Prepare and implement budget
• Negotiate contracts on behalf of the property(ies)/company subject to approvals
• Prepare for regulatory agency inspections
• Prepare and implement budget
• Handle other tasks, duties, projects, and responsibilities as assigned by management

Qualifications

• Minimum 5+ years-experience in affordable LIHTC & HUD Project Based Section 8 multi-family affordable housing property management
• Successful experience with certifications, recertifications, REAC/NSPIRE inspections, and MORs is required
• Successful experience managing a large portfolio as a Regional Property Manager Senior Regional Property Manager, or higher and have the ability to successfully lead and manage supervisors who manage other team members
• Working knowledge of all aspects of property management, accounting, inspections, collections, evictions, marketing, etc.
• Willing to travel extensively to be on-site at properties within the RPM's assigned portfolio. Travel is typically daily but, often multi-day to properties within the region
• Computer skills – Must have strong experience with Yardi and Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)
• Washington, DC Property Manager's License is a plus
• Understanding of financials, budgets, regulations, all applicable affordable programs, local and state statutes
• College degree preferred, but not required. CPM/HCCP/COS/certification or equivalent strongly preferred
• Superb organizational, e-mail communications, and time-management skills, and able to successfully multi-task and prioritize
• Customer service - common courtesy and good communication skills with residents, clients, employees, and other individuals at all levels
• Works well with minimal supervision and direction
• Strong leadership, management, and supervisory skills
• Work days, evenings and weekends as needed
• Able to train and evaluate others, and develop skills and effectively manage performance
• Strong resident relations skills, and a role model in conflict resolution and customer satisfaction
• Must have a valid, unrestricted driver's license and reliable transportation to provide effective coverage and oversight for assigned community portfolio
• Other tasks, projects, responsibilities as assigned by management

Language skills

• As it pertains to the following, the requirements are exceptionally strong English communication skills
• Must have the ability to read, analyze and interpret the most complex documents
• Ability to respond effectively to most sensitive inquires or complaints verbally in-person and by phone as well as written in e-mail and more formal communication methods
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, clients, prospective clients, residents and/or boards of directors

Mathematical skills and reasoning

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of budgeting, mathematical risk analysis, and bidding and reviewing programs
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Must be able to apply mathematical skills to create, adjust, manage, and operate within budgetary guidelines
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Ability to deal with nonverbal symbolism in its most difficult phases
• Ability to deal with a variety of abstract and concrete variables
• Ability to apply prior knowledge and capabilities to new or unfamiliar situations in order to drive appropriate business outcomes

Pay

This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 5 days sick leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Schedule

This role is exempt and has an anticipated annualized base salary range of $110k-$135k for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations.