Director of Operations | Regent Bank Amphitheatre

About the role

Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering integrated premium services via a white-label approach. The Operations Director supports day-to-day execution of all facility and event operations for the Regent Bank Amphitheater, ensuring operational readiness, efficient event execution, and a high-quality guest and client experience. The role coordinates cross-functional teams, manages event logistics, and oversees facility operations for conventions, concerts, and outdoor programming.

Responsibilities

• Oversee all aspects of venue operations, including Engineering, Building & Grounds, Technical Services, Event Services (including ADA compliance), Public Safety, Security, Custodial, and Parking.
• Coordinate operational activities with internal departments, clients, promoters, and third-party vendors to ensure seamless event execution.
• Ensure facility readiness for all events, including conventions, concerts, and outdoor amphitheater programming.
• Implement and enforce facility policies, procedures, and operational standards.
• Anticipate operational challenges and proactively develop solutions to minimize disruption to events.
• Oversee day-to-day facility operations, including maintenance of the physical plant and systems.
• Serve as Director on Duty (DOD) for events, providing on-site leadership and decision‑making support.
• Maintain safety compliance, including oversight of MSDS logs and adherence to OSHA and life safety standards.
• Support communication across departments to align teams on event requirements and operational plans.
• Carry out supervisory responsibilities per Legends Global policies and applicable laws: interviewing, hiring, training employees; planning, assigning, directing work; appraising performance; rewarding; disciplining employees with HR; addressing complaints and resolving problems.

Requirements

Bachelor’s degree in Facility Management, Engineering, Business Administration, or related field preferred.

4–6+ years of experience in venue, facility, or event operations within arenas, convention centers, amphitheaters, or similar environments.

1–3+ years of supervisory experience preferred.

Experience supporting large‑scale events, including conventions, concerts, and multi‑day programs.

Equivalent combination of education and experience will be considered.

Skills

• Strong organizational and project management skills, ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills, ability to work cross‑functionally with internal teams and external partners.
• Proven ability to supervise staff and support team performance.
• Strong customer service and problem‑solving mindset.
• Working knowledge of Microsoft Office and familiarity with facility management or maintenance systems (CMMS) preferred.

Benefits

• Medical, dental, vision, life and disability insurance
• Paid vacation
• 401k plan

Pay

Competitive salary

Schedule

Ability to work flexible hours, including nights, weekends, and holidays based on event schedules.