Director of Operations & Account Management

About the role

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Director of Operations & Account Management (US) owns campaign execution, client retention, and account growth for the US market. This hybrid role requires an expert-level, "hands-on-keyboard" programmatic practitioner who can seamlessly bridge the gap between technical operations and client-facing strategy. You will lead end-to-end campaign lifecycles—from audience creation to performance optimization—while actively identifying commercial opportunities to scale existing client accounts. This role is directly tied to revenue retention and growth goals.

Responsibilities

• Own the creation, deployment, and optimization of highly targeted audience segments across DSPs and data platforms.
• Manually set up, monitor, and troubleshoot live campaigns in real-time; resolve technical delivery, pacing, and performance issues in coordination with product and engineering teams.
• Design and implement scalable operational workflows to eliminate bottlenecks, improve execution speed, and enhance service quality.
• Serve as the primary operational contact for US clients, translating complex technical performance into clear, actionable business insights.
• Partner with commercial teams to identify upsell opportunities, support pre-sales strategy, and align product offerings with client business objectives.
• Deliver comprehensive campaign performance reports, revenue dashboards, and QBRs to clients and internal leadership.
• Manage and reconcile business revenue reporting, tracking performance against forecasts and identifying growth trends or churn risks.
• Collaborate with demand and supply teams to ensure accurate billing, data reconciliation, and inventory planning.

Requirements

• 5+ years of hands-on-keyboard experience managing campaigns within the programmatic ecosystem (DSPs, SSPs, Ad Servers, and DMPs/CDPs).
• Proven