Director of Account Management

Key Responsibilities

• Act as primary point of contact and internal owner for an assigned portfolio of health care clients ensuring needs, priorities and risks are managed and clearly understood across all stakeholders.
• Monitor account performance and health, ensure accurate CRM documentation and tracking and internal and external stakeholder alignment to drive clear, actionable outcomes for clients.
• Lead new client implementations, ensuring a smooth onboarding experience and positioning clients for long-term success with Frontier Direct Care’s membership and services.
• Ensure client satisfaction by aligning Frontier solutions with customer needs to drive retention.
• Provide executive-level communications to clients and internal stakeholders including Quarterly Business Reviews (QBRs), renewal discussions, strategic planning sessions etc.
• Mentor and lead within the account management function by demonstrating initiative, sound judgment, and the ability to guide others through complex client needs.

Requirements

• Minimum of 3 to 5 years of account management experience
• Healthcare, self-funded, ancillary benefits industry experience
• Experience driving impact in a metrics/KPI based environment
• Experienced in executive-level communications to clients and internal stakeholders including Quarterly Business Reviews (QBRs), renewal discussions, strategic planning sessions
• New client onboarding experience
• Experience building and owning relationships with employee benefit brokers in an assigned book of business
• Experience mentoring and/or managing teams
• Ability to travel to client sites based on business need

Qualifications

• Trustworthy, responsible, hard-working, independent, self-starting, caring, organized, outgoing, with a desire to create something new that aligns to Frontier’s mission
• Drive results with a high-level of personal accountability
• Bring curiosity and a desire to learn and you executive with resilience

Benefits

• Taking Care of You Now and Your Future
• Medical insurance options
• Dental and vision insurance
• Frontier Direct Care Membership
• Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurance options
• 401(k) plan
• Time Off
• Paid time off policy, including up to 5 unplanned days off per year
• 9 additional company holidays
• Parental leave policy

Schedule

Full time position based in the Dallas, TX area with travel to clients required based on business needs.

Pay

Details about pay are not specified in the job posting.

Company Information

We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.