Director of Managed Services

We need to output HTML fragment with sections: About the role? The posting includes Position Summary, Essential Duties and Responsibilities, Required Skills and Abilities, Minimum Education and Experience, Preferred (maybe under Qualifications), Measures of Success (maybe Benefits? Actually it's performance metrics). We need to use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include a section only when posting has real, specific content for it. We should map content to appropriate headings. We have Position Summary -> could be About the role. Essential Duties and Responsibilities -> Responsibilities. Required Skills and Abilities -> Skills. Minimum Education and Experience -> Requirements (or Qualifications). Usually Requirements includes education/experience. Preferred could be Qualifications? Actually Qualifications often includes both required and preferred. But we have separate sections: Requirements, Qualifications, Skills. We need to decide mapping. We have Skills section already for Required Skills and Abilities. So we can put Required Skills and Abilities under Skills heading. Minimum Education and Experience -> Requirements heading. Preferred experience -> Qualifications heading. Measures of Success -> maybe not a standard heading; could be omitted or placed under About the role? But we should only include headings with real content. Measures of Success is performance metrics; could be considered part of About the role? But we have no specific heading for performance metrics. Could we create a section like "Performance Expectations"? Not allowed; only allowed headings list. So we might omit Measures of Success or incorporate into About the role? The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can omit Measures of Success if no matching heading. But we could put it under About the role as additional prose. That's acceptable. We must not repeat job title as heading. No Job ID etc. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information. So we need to include all bullet points from duties, skills, education/experience, preferred, measures of success. We need to format bullet lists. We must remove boilerplate: equal opportunity employer line, note about job description not comprehensive, etc. Also remove "Please note this job description is not designed to cover..." and "eShipping LLC is an equal opportunity employer." Also remove "Reasonable accommodation may be made..." maybe that's boilerplate but it's part of Required Skills and Abilities? It's a statement about accommodation; could be considered boilerplate but it's part of the posting. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove the Reasonable accommodation line and the equal opportunity employer line. Also remove the note about job description not comprehensive. We need to keep all other content. Let's extract content. Position Summary paragraph: "The Director of Managed Services leads the Solutions team responsible for customer implementations and existing-customer business analysis. This role builds team capability, clarifies priorities, and ensures the function consistently supports eShipping’s growth, retention, and customer value objectives. The position develops, leads, and coaches a team spanning Implementations and existing-business analysis while coordinating closely with Account Management, Operations, Mode Leaders, Data Products, and other cross-functional partners. The Director of Managed Services ensures customer needs are translated into actionable work, resources are aligned to the highest-impact priorities, and the function strengthens customer onboarding, retention, operational performance, and measurable supply chain value." That's About the role. Essential Duties and Responsibilities bullet list: - Build, develop, and retain a high-performing Solutions team by setting clear expectations, coaching team members, supporting career growth, and creating development plans that strengthen current performance and future leadership capability. - Work closely with Mode Leaders, Data Products team, Implementations, and Account Directors to align initiatives with organizational goals. - Represent the organization professionally in front of customers and business leaders, ensuring clear and polished communication. - Manage ticket prioritization, resource allocation, and resolution methodology to ensure timely and effective issue handling. - Develop and implement strategies that enhance Solutions’ impact on customer retention, expansion opportunities, enterprise implementation quality, and long-term account growth. - Stay attuned to evolving business needs and industry trends. - Identify and execute projects that improve implementation effectiveness, analyst productivity, operational efficiency, customer satisfaction, and measurable outcomes. Required Skills and Abilities bullet list (after the intro paragraph). The intro paragraph: "To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions." We remove the Reasonable accommodation line. Then bullet list: - Demonstrated people leadership capability, including the ability to manage performance, build trust, resolve competing priorities, and strengthen talent in a fast-paced, customer-facing environment. - Strong supply chain and transportation management experience, including familiarity with LTL, FTL, Parcel, International, and Warehousing, with an understanding of how transportation decisions affect supply chain performance, fulfillment strategy, customer experience, and cost-to-serve. - Ability to work independently with sound judgment while coordinating across Sales, Solutions, Account Management, Operations, Mode Leaders, Data Products, and Implementations to remove roadblocks and deliver customer outcomes. - Excellent oral and written communication skills in person and via phone. - Skilled at summarizing complex information into straightforward takeaways supported by data. - Utilize sound, independent judgment, and make responsible decisions and recommendations. - Excellent follow-through and detail orientation. - Analytical and business proficiency, including the ability to connect operational data, customer needs, and business priorities into practical recommendations. - Requires the ability to travel up to twice a month. - Able to work within a fast-paced team environment. Minimum Education and Experience: Required: - Ten or more years of progressively responsible experience in logistics, transportation, supply chain analytics, solutions, engineering, customer implementations, managed services, or consulting-style roles, including meaningful experience leading people or teams. - Experience leading, coaching, and developing teams, including setting expectations, supporting career growth, providing actionable feedback, and helping team members maximize their potential. - Experience translating complex analyses into business recommendations. - Working proficiency with business intelligence and analytics tools. - Bachelor’s degree or an equivalent combination of education and relevant experience. Preferred: - Experience within a transportation provider, third-party logistics company, shipper, or supply chain consulting organization. - Experience with Power BI, SQL, transportation management systems, ERP data, or related platforms. - Experience developing business cases and validating realized savings or operational value. - Experience supporting strategic or enterprise-level customer accounts. Measures of Success bullet list: - Builds a strong, engaged, and developing team with clear priorities, consistent coaching, improved capability over time, and visible career growth for team members. - Delivers transparent, defensible analyses and recommendations that support customer decisions. - Advances prioritized optimization and implementation initiatives from opportunity identification through execution support, adoption, and value validation. - Identifies and escalates customer risks, delivery dependencies, team capacity constraints, and growth opportunities early enough to support effective action and protect retention outcomes. - Builds strong customer and internal stakeholder confidence through clear communication, sound judgment, and dependable follow-through. We need to map to sections. We have: About the role (Position Summary) ->

  About the role

  ...

  Responsibilities ->

  Responsibilities

  • ...
  Skills ->

  Skills

  • ...
  Requirements ->

  Requirements

  • ...
  (Minimum Education and Experience required) Qualifications ->

  Qualifications

  • ...
  (Preferred) We might also include Measures of Success as a section? Not in allowed headings. Could we put it under About the role as additional paragraph? That would duplicate content but okay. However we must preserve all substantive information; we can add a paragraph after About the role describing Measures of Success. But the instruction: "Prefer a few substantive sections over many thin ones." So we could incorporate Measures of Success into About the role as additional prose. That would keep sections few. Alternatively we could create a section "Performance Expectations" but not allowed. So we will incorporate into About the role. Thus About the role will contain the Position Summary paragraph plus Measures of Success bullet list? But Measures of Success is a list; we could format as
  • ...
  under About the role after the paragraph. That's okay. We must not repeat job title as heading. We must not include Pay, Schedule, Benefits sections because no info. Now produce HTML fragment. We need to ensure proper nesting: each section:

  Heading

  then content. Let's craft. About the role:

  The Director of Managed Services leads the Solutions team responsible for customer implementations and existing-customer business analysis. This role builds team capability, clarifies priorities, and ensures the function consistently supports eShipping’s growth, retention, and customer value objectives. The position develops, leads, and coaches a team spanning Implementations and existing-business analysis while coordinating closely with Account Management, Operations, Mode Leaders, Data Products, and other cross-functional partners. The Director of Managed Services ensures customer needs are translated into actionable work, resources are aligned to the highest-impact priorities, and the function strengthens customer onboarding, retention, operational performance, and measurable supply chain value.

  Then maybe a
  for Measures of Success. But we need to decide if we want to separate Measures of Success as its own list under About the role. It's okay. Thus:

  About the role

  ...

  • Builds a strong, engaged, and developing team with clear priorities, consistent coaching, improved capability over time, and visible career growth for team members.
  • Delivers transparent, defensible analyses and recommendations that support customer decisions.
  • Advances prioritized optimization and implementation initiatives from opportunity identification through execution support, adoption, and value validation.
  • Identifies and escalates customer risks, delivery dependencies, team capacity constraints, and growth opportunities early enough to support effective action and protect retention outcomes.
  • Builds strong customer and internal stakeholder confidence through clear communication, sound judgment, and dependable follow-through.
  Then Responsibilities:

  Responsibilities

  • Build, develop, and retain a high-performing Solutions team by setting clear expectations, coaching team members, supporting career growth, and creating development plans that strengthen current performance and future leadership capability.
  • Work closely with Mode Leaders, Data Products team, Implementations, and Account Directors to align initiatives with organizational goals.
  • Represent the organization professionally in front of customers and business leaders, ensuring clear and polished communication.
  • Manage ticket prioritization, resource allocation, and resolution methodology to ensure timely and effective issue handling.
  • Develop and implement strategies that enhance Solutions’ impact on customer retention, expansion opportunities, enterprise implementation quality, and long-term account growth.
  • Stay attuned to evolving business needs and industry trends.
  • Identify and execute projects that improve implementation effectiveness, analyst productivity, operational efficiency, customer satisfaction, and measurable outcomes.
  Skills:

  Skills

  • Demonstrated people leadership capability, including the ability to manage performance, build trust, resolve competing priorities, and strengthen talent in a fast-paced, customer-facing environment.
  • Strong supply chain and transportation management experience, including familiarity with LTL, FTL, Parcel, International, and Warehousing, with an understanding of how transportation decisions affect supply chain performance, fulfillment strategy, customer experience, and cost-to-serve.
  • Ability to work independently with sound judgment while coordinating across Sales