Director of Insurance Operations & Carrier Re

About the role

Position Summary: Prestige Trucking Insurance is seeking a Director of Insurance Operations & Carrier Relationships to connect our sales, service, underwriting, compliance, training, and leadership teams. This person will evaluate how work moves across departments, strengthen our processes and carrier relationships, and turn performance data into clear actions that improve client service and drive growth. The ideal candidate combines deep trucking insurance knowledge with strong operational leadership. They can work directly with agents and department leaders, teach complex insurance topics clearly, and hold teams accountable to measurable standards.

Responsibilities

• Operations and Process Improvement: Meet regularly with every department to understand its responsibilities, challenges, handoffs, and opportunities for improvement. Review, update, and implement standard operating procedures (SOPs), workflows, checklists, and quality controls. Identify gaps between departments and establish clear ownership, escalation paths, and follow-up procedures. Work with department leaders to improve efficiency, consistency, accuracy, and the client experience. Monitor whether new processes are being followed and adjust them based on results.
• Performance, Reporting, and Budgets: Establish meaningful key performance indicators (KPIs) for each department, including production, conversion, retention, service turnaround times, quality, and carrier-related performance. Require and review monthly reports from department leaders covering results, work in progress, challenges, and planned actions. Prepare a monthly executive report for the CEO that connects department performance to company goals and recommends specific improvements. Analyze staffing needs, compensation data, departmental expenses, and budgets; present findings and recommendations to leadership. Build dashboards and other measurable tools that help managers coach their teams and track progress.
• Carrier and Agent Relationships: Develop and maintain strong relationships with insurance carriers, MGAs, and agency partners. Serve as a point of coordination for carrier expectations, underwriting guidelines, operational concerns, and growth opportunities. Help agents understand carrier appetite, eligibility requirements, policy terms, and submission standards. Partner with leadership to strengthen carrier performance, expand opportunities, and support profitable revenue growth.
• Training and Team Development: